Receptionist, Customer Service​/HelpDesk

Job Details:

Job Location:

Chester - Chester, VA 23831, Salary Range: $12.77 - $15.00 Hourly, Pay Range: $12.77 – $15.00 per hour

Objective:
To properly greet, assist, and service current and potential members as they enter the club.

Reports To:

Front Desk Manager

• CPR/AED certified within 60 days
• 1 year of customer service experience preferred
• In accordance with Virginia law, salary history will not be requested or used in the hiring process
• Must follow all Service Standards and club policies

• Get & Keep Members
• Embrace and follow the company Mission, Service Standards, AFF Training and Policy Manuals, and any department-specific training documents.
• Provide the highest quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude always. Use members’ names whenever possible.
• Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Arrive to work 5 minutes early and wear department‑specific uniform.
• Actively participate in all department and club meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team, partnering together as fitness professionals.
• Read and sign the communication log.

• Smile and acknowledge all guests and members as they enter and leave the club.
• Understand and implement guest policy.
• Monitor member check‑in by verifying membership cards, taking photos, and properly checking in family members.
• Understand and administer the UPS system for Membership Directors.
• Efficiently answer the phone within three rings and direct calls appropriately.
• Properly take and relay phone messages.
• Record all reservations.
• Establish proficiency with the member management system.
• Complete opening, closing, and cleaning checklists and follow procedures as outlined by management.
• Inform members of upcoming activities, promotions, and policy changes.
• Maintain a clean and attractive front desk area.
• Complete all administrative and support duties assigned within and across departments.
• Input and manage your weekly work schedule in the club’s scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need
• Perform other duties as reasonably assigned.

Qualifications: