Salesforce Product Manager

Location: Chesterfield Court House

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.

As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change.

We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully.

For more information, please visit (Use the "Apply for this Job" box below)..org

Essential Duties and Responsibilities:

The Salesforce Product Manager will work closely with the Director, senior leadership, and departments to do the following as well as other duties as assigned:

Operate as a functional leader, working alongside the Product Analysts, to manage Salesforce Serve as system lead for Salesforce and related systems and integrations

Support the integration of Salesforce and other systems, and coordinate activities related to the flow of data between systems

Prepare and maintain product roadmap(s) that defines product development in both the short and long term Provide guidance to product analysts to conduct discovery to gather business requirements for projects, documenting and organizing them into features, stories, and tasks

Understand business needs and translate them into requirements, updating them as needed

Ensure solutions follow best practices as well as meet business needs

Oversee all administrative functions including user account maintenance, workflows, and other routine tasks

Manage help desk tickets and support product analysts in responding to requests for the product(s)
Oversee production of functional, technical, and system design training and documentation

Complete regular internal system audits and prepare for upgrades

Act as technical lead for all Salesforce projects

Partner with product analysts and stakeholders to understand and document current and future state business processes

Work with various internal and external teams to understand operational data needs and ensure solutions align

Facilitate testing of new functionality and manage rollouts

Regularly report analytics on platform utilization and functionality

Monitor and evaluate new technologies and features, informing the company on their potential application to the product

Manage relationships with vendor(s), including product licensing

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must also be a self-motivated and hard-working individual who is willing to be flexible in a fast-paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Demonstrated understanding of data and data management practices, specifically ability to work with data users to ensure data collection and management adhere to best practices

Ability to assess the impact of new…