ITSM Configuration Coordinator Senior Analyst

Bachelor’s degree in computer science or related field; 5 years working experience in the industry; or equivalent combination of education, training, and experience.

The Configuration Coordinator is the steward of the county's Configuration Management Database (CMDB) and the configuration baseline that every other ITIL practice depends on. Sitting on the ITSM Platform Team within IST Services Delivery & Support, the role defines CI classes, relationships, attributes, and ownership; runs discovery and reconciliation across asset, endpoint, and network data sources; and publishes quarterly CMDB trust scores to IST leadership.

Without a healthy CMDB, incident routing, change assessment, problem analysis, and service costing all degrade - this role is the accountable steward that keeps the foundation clean.

• Develop, implement, and maintain configuration management policies and processes in line with ITIL standards.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and Fin Ops teams to ensure seamless service delivery.
• Define and enforce policies for configuration item (CI) identification, control, and reporting.
• Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• Monitor and audit configuration data to ensure quality and reliability.
• Establish and track metrics for Configuration Management maturity and CMDB health.
• Provide leadership and guidance to IT teams on configuration management best practices.

Perform other work as required.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on qualifications, performance, and experience.

• ITIL Foundation certification (Intermediate or Expert level preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Proven experience in Configuration Management within an Azure environment.
• Strong understanding of ITIL processes - especially Configuration, Change, Incident, and Problem Management.
• Hands‑on experience with a CMDB and discovery tools.
• Excellent analytical, problem‑solving, and documentation skills.
• Ability to work collaboratively across technical and business teams.
• Strong communication and stakeholder management skills.

• Experience with Team Dynamix
• Familiarity with automated discovery tools - ARMIS, Solar Winds, Microsoft Defender, or similar.
• Experience with automation tools for configuration management.
• Familiarity with cloud environments (Azure, AWS, GCP).
• Knowledge of automation, discovery tooling, and scripting (e.g., Power Shell, Python).
• Familiarity with audit and compliance frameworks

Pre‑employment drug testing, FBI criminal background check, and education/degree verification required. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires passing a more stringent criminal background check. Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years.

Monday - Friday; 8:30 a.m.

- 5:00 p.m.

Information Systems Technology