Strategic Account Manager

Operations Management Full Time Sales Chester, VA, US

2 days ago Requisition

SES offers eligible employees comprehensive benefits packaging including:

• Free Life and AD&D Insurance
• 401K with 4% Company Match
• Paid Time Off
  -First Year!
• Paid Holidays

Position Summary

As the Strategic Account Manager, you will manage, maintain, and grow current customer accounts through providing excellent customer service and navigating customer interactions to facilitate a strong customer relationship and mutual trust in the services provided. You will act the liaison between the customer to the internal operations, sales, and administrative team of SES.

Essential duties and responsibilities

• Ensuring Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner.
• Grows current customer base with new lines of business.
• Delivers clear and effectively written proposals/quotes for customers.
• Coordinates sales effort with sales management, sales support, operations, and environmental services groups.
• Expedites the resolution of customer problems and complaints.
• Supplies management with updates on customer needs, problems, interests, competitive activities, and potential for new business.
• Coordinates RFPs (request for proposal) between broader sales team, finance, and operations.
• Responsible for identifying RFP opportunities such as monitoring online bid sites for potential work contracts.
• Assures the company image is developed and maintained favorably with customers and suppliers.
• Supports and assists management in any other functions, as may be deemed important and necessary for location or division operation.
• Responsible for maintaining top tier of branch customers as assigned by management.
• Ensure all customer invoices are accurate and reflect the services provided. This includes making necessary adjustments when purchase orders have been modified or off-spec changes have occurred.
• Initiate Waste Profile creation process in collaboration with the Profile Specialist.
• Employees who drive a company vehicle (even on occasion) must have and maintain a valid driver’s license and insurability through the company’s insurance carrier.
• Will conduct regular strategic account reviews/ feedback meetings with customers to assess account health and identify additional business opportunities
• Interpret and document customer needs and be able to communicate these needs effectively to the inside sales team to ensure that the inside sales team can provide accurate and timely quotes
• Interpret and communicate customer needs to the profile team while keeping state and federal hazardous waste regulations in mind.
• Go above and beyond regular account reviews and feedback meetings to ensure customer satisfaction
• Achieving assigned sales quotas /budgets
• Must be comfortable regularly working in various industrials/ manufacturing environments and adhering to the necessary PPE and safety requirement

Education and Experience

Required

• Must possess excellent verbal and written communication skills
• Must have experience in sales quote management within the industrial/ environmental services industry
• Must have a bachelors in sales, communications, business etc or equivalent experience
• Ability to thrive in a team environment

Preferred

• Aptitude for comprehending technical information
• Pre-existing knowledge of state and federal hazardous waste regulations
• Prior experience in contract negotiations
• Experience maintaining extensive digital sales logs and overall record keeping
• 3+ years of sales experience in the industrial/environmental services industry
• Must have experience within Salesforce
• Relationship Building
• Follow
  - Through

Job Demands and Work Environment

• Frequent walking,…