Customer Success Specialist

Overview

Join to apply for the Customer Success Specialist role at Linxup
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Linxup (formerly Agilis Systems) helps service companies, transportation organizations, and other fleet-based businesses track and protect the vehicles and equipment on which they rely. Our SaaS platform unlocks a range of offerings to improve fleet management, increase mobile worker productivity, protect drivers, and reduce operating costs. Linxup is headquartered in St. Louis, MO, with offices and employees across the country.

Our teams are empowered to cultivate greatness and are supported to be intuitive, creative, and determined in all they do. We are seeking a Customer Success Specialist focused on building relationships and managing a book of business, including some of our largest customers.

• Deliver a positive Linxup customer experience by owning the customer journey and providing timely resources and guidance to drive retention.
• Work with clients to establish personal goals with our solution and help them achieve those goals.
• Manage expectations and deadlines with customers to ensure a successful onboarding experience.
• Be the customer’s go-to person and navigate internal processes to provide the best outcome for the client and the market.
• Respond to questions, concerns, and feedback in a positive, empathetic, and consultative manner; escalate internally when appropriate.
• Build strong, consultative relationships with customers, fleet managers, and business owners to ensure confident use of the Linxup platform.
• Monitor customer health, usage, and activity to assess risk and apply retention initiatives.
• Identify trends in the customer lifecycle and collaborate with internal teams on solutions to improve the customer experience.
• Establish a trusted/strategic advisor relationship with each assigned client.
• Interact with customers via phone, email, social networks, and webinars.
• Work cross-functionally to identify cross-sell opportunities and drive new business results.
• Proactively engage with customers to communicate new product features that add value.
• Ask for and leverage referrals and networking to pass leads to the sales team.
• Other duties as assigned.

• Related Bachelor’s Degree required (Sales, Marketing, Business Administration, etc.).
• 3+ years in Sales and Marketing related roles within a SaaS organization, preferably in customer success or similar roles.
• Genuine passion for creating a positive experience and delivering meaningful value to customers.
• Team-oriented with the ability to collaborate effectively.
• Strong time management and prioritization across multiple customers and deadlines with CRM support.
• Ability to review customer performance data and trigger outreach accordingly.
• Effective and respectful communication on phone, email, and in person; comfortable interacting with all levels of an external organization.
• Ability to build business plans and execute strategic initiatives with customers.
• Comfortable in a fast-paced technology company; start-up experience is a plus.
• Proven ability to succeed in a metrics-driven environment.
• Experience directly managing customer success and onboarding customers to new solutions.
• Strong self-initiative and proactive problem solving.

• Monday through Friday.
• Fast-paced environment with opportunities for growth and reward.
• Company promotes work/life balance to achieve maximum professional and personal performance.

• Competitive compensation and benefits packages.
• Base salary offered.
• Medical, Dental, Vision, Life and 401(k) benefits.
• Flexible Time Off (FTO).

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Software Development

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