Bilingual Customer Support Specialist; Korean​/Vietnamese

Blink Rx is currently hiring a Bilingual Korean/Vietnamese Customer Support Specialist to work full‑time with us. Interested candidates can share their resume to rajk
.

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers.
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required.
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures.
• Utilize Knowledge Base materials as a foundation for resolving inquiries.
• Maintain confidentiality of patient and proprietary information.
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches.
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes.

• Bilingual Vietnamese required, with strong command of the English language.
• High school diploma or GED required, Bachelor’s degree strongly preferred.
• Customer service or inbound call center experience required.
• Healthcare, pharmacy or other relevant industry experience strongly preferred.
• Strong verbal and written communication skills.
• Sound technical skills, analytical ability, good judgment, and strong operational focus.
• A passion for providing top‑notch patient care.
• Ability to work with peers in a team effort and cross‑functionally.
• Strong technical aptitude and ability to learn complex new software.

• Full time
  , 40 hrs/week (5x8), rotating Saturdays 1/month: 9am‑5pm.
• Availability Monday‑Friday across various shifts 8am‑9pm (including 8am‑4pm, 9am‑5pm, 10am‑6pm, 11am‑7pm, 12pm‑8pm, and 1pm‑9pm).
• Scheduling flexibility, as your schedule may change over time according to business needs.
• Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017.
• Medical, dental, and vision insurance plans that fit your needs.
• Paid time off, sick time & holidays.
• Paid parental/baby bonding leave.
• Daily meal stipend for onsite marketplace.
• Pre‑tax transit benefits and free onsite parking.

Entry level

Full‑time

Customer Service

Hospitals and Health Care, Retail Pharmacies, and Health and Human Services