Technical Support Engineer

Technical Support Engineer I Summary

Under direct supervision, provide technical information and guidance in the selling of assigned products working directly with both customers and internal departments. Assist the customer and/or sales channel in providing the best technical solution for the customer. Perform technical reviews of incoming purchase orders to ensure that they are entered accurately by customer service and meet all customer requirements.

• Provide technical support and guidance to customer inquiries ensuring that proposed designs align with the manufacturing site capabilities. Follow up with customer technical requests as needed.
• Field general questions about Laird products and services. Be able to confidently address customer questions, general product capabilities, specifications, part numbers and general application guidelines.
• Interview customers to collect complete information regarding the technical requirements for their application. Consult with other subject matter experts within the organization when discussing more difficult applications to ensure the best solution is selected.
• Provide new product opportunities as discovered by dealing with customer issues with a view to patent such products or ideas.
• Make outbound calls in response to incoming sales leads, sample requests, and product sales to customers.
• Utilize all product offerings, providing insightful and detailed design solutions. Present design solutions to customer utilizing solid model design techniques during presentation.
• Keep work skills current to ensure Laird competitiveness in a dynamic global business environment. May require some travel to customer sites required providing design specific solutions.
• Adheres to quality and safety systems or maintenance of quality and safety standards.

• Excellent time management and organizational skills
• Ability to absorb product knowledge of all Laird products
• Ability to conduct a needs assessment to determine accurate understanding of customer needs
• Good communication skills, both oral and written
• Attention to detail a must
• Strong analytical and problem solving skills

• Bachelor’s Degree in engineering or technical field
• Experience/knowledge in manufacturing processes preferred
• Less than 2 years of related experience; preferably with electromechanical components

As an Equal Opportunity/Affirmative Action Employer, Laird does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state or local laws. EOE/M/F/Vet/Disability

Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.