Sr. Technical Customer Service Rep

Customer Service Representative

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• Provides information about products and services addressing customer needs and offering technical solutions.
• Responds to customer service calls courteously and professionally, answering customers' questions and sending additional information via email.
• Understands customers’ needs and identifies sales opportunities.
• Creates and maintains a database of current and potential customers.
• Identifies and nurtures potential clients.
• Upsells and explains product and services features via telephone and email; provides prices and lead times.
• Prepares quotes and orders, addresses client inquiries regarding status of orders, back‑order reports, payments, RGAs, returns, repairs, etc.
• Communicates with in‑house teams to inquire build times, technical requirements, and shipping logistics to provide the most accurate lead times.
• Provides customer support and troubleshooting services via telephone and email.
• Communicates with existing and new customers, contacts potential customers, and follows up on leads, including shipping confirmation, delays, and ETAs.
• Stays up to date about competing products and services.
• Closes sales and achieves sales targets.
• Investigates and troubleshoots customer service issues.
• Performs other duties as assigned.

• High School Graduate or equivalent; some post‑secondary education preferred.
• Fluid Power Specialist preferred or willing to obtain within first year.
• 3+ years of hydraulic experience.

For over 35 years, TERREPOWER (formerly BBB Industries) has led sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets.

Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation earned us a trusted name in the automotive industry.

In 2019, we ventured into EV battery up‑cycling, addressing one of the industry’s most pressing issues. Our engineering team pioneered solutions to extend EV battery life, pushing the boundaries of sustainable innovation.

Recognizing the demand for solar panels, we developed ways to up‑cycle solar panels, preventing waste from ending up in landfills by 2035.

Rooted in family and community values, we’re proud of second‑generation employees contributing to our legacy. Backed by Clearlake Capital, we’ve expanded into Europe with facilities in Spain, Italy, Denmark, Germany, and Poland, sustainably manufacturing and supplying nondiscretionary repair parts across more than 90 countries.

We remain committed to entrepreneurship, teamwork, customer‑centered approaches, sustainability, and safety.

When you join our team, you become part of a company redefining how essential products are made, reused and repurposed to reduce waste and maximize resources.

• Purpose‑Driven Work – Every day your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.
• Innovative Mindset – We encourage creative problem‑solving and bold ideas to push the boundaries.
• Global Reach, Local Impact – With operations in North America and Europe, we have a global presence but remain deeply connected to local communities.
• Growth & Development – We invest in your success through training, mentorship, and career advancement opportunities.
• A Culture of Collaboration – Rooted in teamwork and shared values, employees work together to drive meaningful change.

TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law.

We believe that diversity drives innovation and success.

Mid‑Senior level

Full‑time

Other

Manufacturing