General Manager

Do you have experience as a Full-Service Restaurant Manager and the passion to work with customers and build/develop a strong team? If so, Bandana's could be a great fit for you.

Mission: Treat every guest as if they are a guest in your home.

Motto: Perfect, Fast, Every Time.

• Proper orientation
• Proper training
• Treat them with dignity and respect
• Hold them accountable to perform to the standards

• Great food, made to specifications
• More than just good service… Great hospitality
• Provide our guests an outstanding experience in a clean and friendly environment!

• We are committed to creating guest loyalty by providing the highest quality food and service.
• We are committed to training and developing our people.
• We take pride in our appearance and image in the community.
• We have fun and do the right thing for our team members and guests.
• We are committed to making money in an honest and ethical manner.

• Can ensure that all menu items are correctly made to recipe and presented in an attractive manner. Utilizes proper serving guidelines and carryover procedures.
• Has knowledge of and is capable of forecasting food production and implementing the Food Production system.
• Has a working knowledge of all recipes, products, production procedures, and timing.
• Follows opening and closing procedures. Conducts stripping of coolers.
• Correctly receives and stores all products to ensure quality and freshness.

• Assists in ensuring guests’ satisfaction when dining in the restaurant, with the purpose of increasing guest count and building sales.
• Is capable of running a shift in the General Manager's, Associate General Manager's, or Kitchen Manager's absence.
• Helps create an environment of hassle-free convenience for the guest when dining in the restaurant or picking up a carry‑out order.
• Ensures that catering guidelines are followed.
• Ensures that take‑out guidelines are followed.
• Helps all employees to focus on the guest experience as our judgment of operational excellence.
• Spends time with guests discussing their dining experience and makes decisions based on guests’ needs.
• Leads by example, greeting guests with a warm and sincere smile.
• Ensures that guests are acknowledged by staff when entering the restaurant with, “Welcome to Bandana’s.”
• Ensures that guests are acknowledged by staff when leaving by saying, “Thanks,” “Have a good day. Please come again,” or “Nice seeing you.”
• Complaints are handled to satisfy guests.
• Management is visible to guests during all meal periods.

• Maintains Health Department and Company sanitation policies and procedures to ensure that all food is free from contamination and illness-causing bacteria. Communicates these standards effectively to employees.
• Has obtained Serv Safe Certification.
• Maintains cleanliness in accordance with company standards. Responsible for sanitation of inside and outside environments.
• Maintains equipment in proper operating condition.
• Follows Company Safety Program and ensures OSHA standards are being practiced and maintained.
• Is able to react to an emergency situation in a calm and methodical manner. Able to assist guests and employees in emergency situations.

• Can correctly complete all daily paperwork related to each shift.
• Responsible for making sure company cash control guidelines are followed.
• Responsible for improving restaurant operations against operating standards based on Shopper's Report scores.
• Ability to participate in accurate physical inventory of food and non-food items.
• Complies with all corporate, government, and insurance reporting procedures.
• Has the ability to forecast sales and communicates this information to all levels that use this information.
• Aware of Food Cost and company guidelines.
• Aware of Labor Cost and company guidelines.
• Aware of Operational Expenses and company guidelines.

• Can assist in recruiting job applicants to meet manpower staffing needs.
• Has knowledge of, and complies with, all applicable Federal, State, and Local laws and Company regulations for…