Imaging Booking Clerk​/Receptionist

Chesterfield Royal Hospital NHS Foundation Trust

The closing date is 13 July 2026

• Receive and process all imaging referrals efficiently and timely whilst helping to maintain National and Local standards.
• Maintain a good understanding of the Radiology Information System to create and locate patient imaging records to support patient care.
• Register patients on to the Careflow system if no record can be found on the RIS system prior to booking appointments.
• Ensure all appointments are booked on the Radiology Information System (RIS) in accordance with the Standard Operating Procedures of the 18‑week RTT pathway for each modality.
• Be aware of patients' needs when booking appointments and make any necessary adjustments to appointment times, travel arrangements, and, if required, use the Interpreting Service.
• Provide a telephone service with a professional, courteous telephone manner; answer queries, receive and relay messages, both in person and on the phone, from patients or hospital staff using a working knowledge of hospital procedures to maintain a high level of service.
• Use multiple systems (Careflow, Radiology System, Summary Care Record, System One, Swiftque) to register patients.
• Manage electronic orders on the Radiology System, checking data thoroughly before sending for processing.
• Provide an efficient and high‑quality service in the busy call centre.
• Ensure emails are actioned and responded to in a prompt and timely manner.
• Receive and process paper referrals efficiently while maintaining National and Local Standards.
• Communicate at a high standard of written communication over email correspondence on a regular basis.
• Input and update the Radiology Information System, ensuring accurate patient computer records are maintained whilst achieving a high standard of data quality.
• Carry out general clerical duties including filing, photocopying, and opening and processing post.
• Work effectively in a team, supporting others and maintaining good working relationships.
• Keep up to date with organisational changes to provide a responsive and efficient service.
• Carry out any other duties that may be delegated by the Coordinators and the Appointments Supervisor.
• Always maintain strict confidentiality relating to staff, patients, and the Trusts operations.
• Be adaptable to work with the team when booking appointments.

This role is part of a friendly, dynamic department situated within the Imaging Department at Chesterfield Royal Hospital and Walton Hospital. The department enjoys a supportive environment with facilities such as an outdoor gym for staff and visitors.

• Educated to GCSE standard (or equivalent) GCSE Level 9–4.

• Experience delivering Public/Customer Service.
• Experience using Microsoft Office packages (Word, Excel, Outlook).
• Experience working in a busy call‑centre environment.
• Previous experience in a hospital or other healthcare environment.
• Previous receptionist experience.

• Ability to prioritise workload.
• Excellent communication skills and the ability to work under pressure.
• Customer care skills.
• Good telephone manner.
• Excellent attention to detail and accurate data input.
• Working knowledge of RIS.
• Working knowledge of Careflow.

• Awareness of confidentiality.
• Ability to work as part of a team with initiative.
• Good interpersonal skills.
• Smart appearance.
• Polite, welcoming and courteous manner.
• Shows empathy to patients.
• Flexibility.

• Compassion, Ambition, Respect, Encouragement.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.