Workflow and Volunteer Team Leader

🚁 Join Our Lifesaving Team 🚁

Location:

Chesterfield

Hours:

20

Benefits Summary

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more?  - EDI - The Air Ambulance Service

The Workflow & Volunteer Hub Team Leader is responsible for overseeing the processing and categorisation of donated goods at a regional Rotor Hub and leading the day‑to‑day coordination of warehouse volunteers and operatives. The postholder plays a key role in ensuring donations are handled efficiently, safely, and with care—maximising value, identifying saleable stock for retail allocation, and diverting unsaleable items into appropriate recycling streams.

• Consistently demonstrates the TAAS values:
• Compassion – leads inclusively, supports individuals, and encourages positive participation
• Courage – takes ownership of challenges, enforces standards, and leads by example
• Creativity – introduces new ways to process goods, engage volunteers, and optimise stock allocation

• Experience in warehouse operations, stock handling, or distribution
• Experience leading or coordinating volunteers or small operational teams
• Strong organisational and time management skills
• Ability to assess the quality and value of donated stock and sort accordingly
• Confident communicator with clear task‑setting and coaching abilities
• IT literacy, including Excel, Outlook, and inventory systems
• Able to manage multiple priorities and remain calm and focused under pressure
• Willingness to work flexibly and adapt to operational needs
• Training in manual handling, H&S, or safeguarding (or willingness to undertake)

• Knowledge of charity retail, second‑hand goods, or recycled stock
• Experience using barcode‑based inventory systems or CRM tools
• Background in a leadership role with accountability for people and outcomes

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. The Air Ambulance Service isn’t just a place to work;

it’s a place to build a meaningful career. Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
Health & Safety and Environment;
Safeguarding;
Data Protection;
Equality, Diversity, and Inclusion;
Quality. You are expected and encouraged to raise and elevate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check.

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities.

Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a…