Booking Support Team Advisor

Our client is a large multi site business in Chesterfield who have grown significantly in the past few years.

They have a vacancy for a Booking Support Team Advisor.

The purpose of the role is to deliver exceptional customer service ensuring all jobs are processed and booked in a timely and proficient manner

You do not need previous experience in a call centre environment but must have excellent customer service and administration skills, also strong attention to detail

• Handle incoming calls ensuring Team targets are achieved, calls include booking new jobs, resolving queries on existing jobs and providing general updates.
• Review & process jobs booked at source ensuring they are parts checked, the correct component is added and available or ordered. Ensure jobs are authorised or validated before appointment date.
• Outbound call customers who have not selected a booking date to book appointment
• Complete and submit insurance authorisation requests from validations team.
• Ensure all email correspondence is actioned and suitable response issued.
• Liaison with Branch Managers to keep them abreast of any booking changes or amendments.
• Ensure job notes are factual, concise and up to date.

• Secondary school educated with GCSE Maths and English
• Strong communication skills with a calm telephone manner
• Produces clear, accurate, and professional communication
• Confident communicating with customers via phone, SMS, and email
• Accurate data input
• Confident, energetic, and positive
• Ability to treat every customer with respect, respond promptly, listen, show empathy, take ownership and follow up on service provision

Hours of work - Mon - Fri 8.30am - 5pm

25 days holiday