Customer Success Executive

About The Role

We have an exciting new role for a Customer Success Executive to join our new team! This role is office based, hybrid working is not available.

The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.

• Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
• Deliver accurate and timely hire contract administration
• Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
• Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross‑selling techniques
• Follow up on enquiries to increase conversion rates
• Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
• Promote and develop Sunbelt Rentals UK digital ways of working

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays

To succeed in this role, you will bring the following skill set and behaviours:

• High degree of personal credibility to customers with experience in fast‑paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment
• Proven experience in a customer service or sales roles with a customer‑focused mindset and a strong commitment to service excellence.
• Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem‑solving skills with the ability to identify issues and implement solutions efficiently.
• Computer literate with experience with digital tools and platforms
• NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable)

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.