Customer Representative

Overview

Make a real impact as a Customer Representative at Nationwide in Chesterfield, Derbyshire.

Support customers in person, over the phone and online with transactions, queries, and product guidance. You will work full‑time, 35 hours per week, Monday to Saturday.

Role is permanent and open until 2030 (branch remains open). Commute within 45 minutes of the branch.

Salary from £26,500 (from 1 July 2026). 25 days holiday per year, increasing to 30 over time, plus up to 10 purchaseable days. Paid volunteering, performance related bonus, private medical insurance, pension, life assurance, Wellhub access, and salary sacrifice scheme.

• Welcome customers into the branch and understand their needs.
• Handle a range of transactions and queries accurately, ensuring security and fairness.
• Guide customers through banking products and services.
• Work closely with colleagues in a busy branch environment.
• Follow processes, spot potential issues, and raise concerns to protect customers and Nationwide.
• Help keep face‑to‑face banking meaningful and accessible on the high street.

• Experience in a customer‑service environment or passion for it.
• Ability to take pride in making customers feel confident, supported and listened to, even when busy or complex.
• Patience, empathy and strong interpersonal skills.
• Comfortable working in a fast‑paced environment, adapting quickly and staying calm under pressure.
• Confidence using technology and digitally savvy.
• Team player who values collaboration and strong customer experience.
• Clear communication skills across face‑to‑face, phone and digital channels.
• Ownership mindset, acting with care and integrity to protect customers and their money.

• Feel what customers feel.
• Say it straight.
• Push for better.
• Get it done.

• Job Identification 3464.