Frontline Adviser

9am on 1 September 2026 closing date but may close earlier if there are sufficient applications

£26,000 to £30,000 per annum. Pro rata for part time

Permanent, full time (35 hours per week). Part time also considered at a minimum of 21 hours (3 days) per week

Overview

Do you enjoy helping people, solvingproblemsand connecting businesses to the support they need? Are you motivated and customer-focused? If yes, you could be our next business support team member.

In this role, you are the first point of contact – the ‘front door’ to the Growth Hub – for entrepreneurs, start-ups and businesses seeking advice, guidance and support to start, sustain, overcome challenges and/or grow. You’ll aid businesses navigate the business support landscape and access the right services at the right time.

Key activities include responding to enquiries, undertaking initial assessments, identifying support needs and guiding customers towards appropriate services (including business advisers, Growth Hub specialists, workshops, funding opportunities and external support programmes).

No two days are the same – you may be supporting someone to explore self-employment and later working with an established business to access specialist growth support or finance opportunities.

This role is ideal for someone who enjoys working with people, buildingrelationshipsand making a positive difference to businesses and local communities.

Overview

• Act as the first point of contact for Growth Hub and Start & Sustain programme enquiries.
• Provide a welcoming,professional and responsive customer experience.
• Conduct initial triage conversations and light-touch business diagnostics.
• Assess customer needs andallocateparticipants to the most appropriate supportpathway.
• Arrange referrals to advisers, workshops,eventsand specialist support services.
• Maintain up-to-date knowledge of local,regional and national business support programmes.
• Build positive relationships with business support partners and stakeholders.
• Monitor participant progression and ensure customers successfully engage with recommended support.
• MaintainaccurateCRM records and programme information.
• Contribute to programme targets, qualitystandardsand continuous improvement activities.

Overview

• Experience working with businesses, entrepreneurs or customers seeking advice and support.
• Excellent communication and interpersonal skills – particularly by phone, email and video call.
• An ability to build rapport quickly and inspire confidence.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and Microsoft Office applications including Teams.
• Knowledge of business support services, fundingopportunitiesor enterprise support programmes.
• Able to assess customer needs and identify appropriate support solutions.
• A proactive and solutions-focused approach.
• Able to manage a varied workload.
• A can-do attitude for working in a fast-paced, customer-focused environment.

A business support, coaching or advisory qualification (such as SFEDI) is desirable, although relevant experience will also be considered.

For more information please to view the job description and person specification.

#1

25 days holiday plus bank holidays each year (pro rata for part time)

#2

8% employer contribution to pension scheme (non-contributory for employee)

#3

Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more

#4

Your Birthday off plus an extra day of leave after 5 and 10 years' service

#5

Life assurance (death in service support scheme) for your beneficiaries

#6

Agile working and dress for the day policy (subject to role)

#7

Two CSR days to take per year (volunteering activity)

#8

Access to tax-free childcare and Bike2

Work schemes

#9

Special leave for bereavement, compassionate leave & dependent related time off

#10

Learning and professional development opportunities

#11

Flexibility to take unpaid leave, paid study leave & special leave for territorial army

#12

Recognition and engagement schemes including Praise Exchange

#13

Tax free 55p per business mile for cars…