Sales Support Advisor - German Speaking

Advancing People Multilingual is recruiting for a German Speaking Sales Support Advisor on behalf of an established and rapidly growing international distributor, specialising in premium products, based in Chesterfield, Derbyshire.

This is a fantastic opportunity for a customer-focused individual who enjoys solving problems, building relationships and delivering an exceptional customer experience.

The Role

Working as part of a growing Customer Service team, you will support German speaking trade and retail customers, ensuring queries are handled efficiently and customers receive outstanding service throughout their after-sales journey.

Key Responsibilities:

• Provide after-sales support to German & English-speaking customers via telephone, email and messaging.
• Manage warranty claims, spare parts requests and aftercare enquiries from initial contact through to resolution.
• Liaise with internal technical and logistics teams to resolve product and delivery issues.
• Support communication between German speaking customers and internal departments, including translation where required.
• Maintain accurate customer records and ensure all cases are followed up promptly.
• Identify recurring customer issues and contribute ideas to improve service and processes.