Quality Support Manager; North of England

Job Description Location

Hill Care Ltd, Unit 5, Dunston Place, Dunston Road

We are looking for a compassionate, enthusiastic and committed individual who is a nurse-qualified quality leader to provide support, motivation and leadership to the Home Managers within the division.

You will provide support for Home Managers and their teams to achieve and maintain quality targets and Good or Outstanding CQC ratings to ensure and enhance the quality of care provided to residents in our homes. Working closely with Home Managers, care home staff, management and regulatory bodies; you will ensure compliance with standards and promote continuous improvement in care delivery.

The role will involve extensive travel throughout the region visiting our care homes located across the North of England, as well as ad hoc meetings at the Central Support Office in Chesterfield. A monthly car allowance of £600 will be offered.

The Hill Care journey began in 2001 with John Hill’s first care home, Burton Closes Hall in Bakewell, and today we proudly operate 30 care homes across the North of England, including Chesterfield, Sheffield, Rotherham, Manchester, Liverpool, Chester, Yorkshire and the North East.

Over the past 20 years, the organisation has grown into a well‑run and highly respected provider of residential, nursing and dementia care. Our focus is on safe, compassionate and well‑led services, supported by strong management and compliant employment practices.

• Drive improvement through supportive and collaborative working with Home Managers and their teams so homes are rated Good or Outstanding.
• Monitor and ensure compliance with relevant regulations, guidelines and standards such as those set by regulatory bodies, health authorities, and local authorities.
• Conduct regular audits and visits to assess compliance to quality standards.
• At visits complete Observations of Practice and Individual or Group Support and Development sessions as required and maintain records.
• Where action plans are set, provide support to complete the plan and follow up on completion to check compliance.
• Follow up action plans of key audits to monitor progress including Health and Safety, Fire and Legionella and maintain records of completion.
• Educate and support care home staff on quality standards, policies, and procedures and ensure homes are compliant with Hill Care policies and procedures.
• Provide guidance and support to ensure understanding and implementation of best practices.
• Lead and facilitate quality improvement initiatives, including the identification of improvement opportunities, implementation of corrective actions and monitoring of outcomes.
• Promote a culture of continuous improvement within care homes including the development and completion of yearly improvement plans.
• Identify root causes of shortfalls noted, and implement preventive measures to mitigate future occurrences.
• Foster effective communication and collaboration with care home staff, management and external stakeholders.
• Where required, serve as a liaison between care homes and regulatory bodies, participating in meetings and maintaining up‑to‑date knowledge of regulations and industry trends.
• Ensure accurate and timely documentation of quality management activities, including audits, inspections, incident reports and corrective actions.
• Promote the Hill Care Quality and Governance programme and support and educate teams on objective and thorough auditing to drive improvement.
• Help to identify training needs and report areas for review and development.
• Monitor inspection reports from CQC and the Local Authorities and other agencies, ensuring that all actions are acted upon.
• Recognise, praise and communicate good practice/performance.
• Where there are acute issues in a home, as requested by the Operations Director, visit and complete find and fix work.

• Prepare reports and presentations to communicate quality performance and improvement initiatives.
• Collate, analyse and report to the Operations Director on a monthly basis (or as directed) performance data for each home with corrective action plans as required.
• Maintain…