Lead Receptionist

We’re Hiring! Lead Receptionist – Bupa Dental Care Chesterfield

Practice Manager Becky Reitz is looking for a warm, organised, and confident Lead Receptionist to join our friendly and supportive team. This is a fantastic opportunity for someone with strong leadership skills who enjoys guiding a small reception team and working closely alongside the Practice Manager to keep the practice running smoothly.

Full‑time – 40 hours per week

• Monday: 8:00–7:30
• Tuesday: 8:00–4:00
• Wednesday: 8:00–5:30
• Thursday: 8:00–4:00
• Friday: 8:00–4:00

As Lead Receptionist, you’ll be the welcoming face of the practice and the key point of contact for our patients. You’ll lead and support the reception team, ensure a high standard of patient care, and help maintain smooth day‑to‑day operations. This role is ideal for someone who is confident, proactive, and passionate about creating a positive patient experience in a busy dental practice.

Our practice is based in the heart of Chesterfield, a vibrant and welcoming market town:

• Just a short walk from cafés ☕, shops 🛍️, and excellent transport links 🚆
• Close to the iconic Crooked Spire ⛪
• Easy access to the Peak District National Park 🌄
• Convenient parking options nearby 🚗

If you’re a people‑focused professional who enjoys leading a team in a supportive environment, we’d love to hear from you!

• Oversee reception and staff rotas
• Meeting and greeting patients, providing a great first impression and patient journey
• Booking and amending appointments, answering the phone, updating patient records
• Co‑ordinating the care packages for our patients that has been provided by our clinicians
• Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
• Excellent customer service skills face to face, telephone and via email
• Supporting the Practice Manager and clinical team with the smooth running of the practice
• Handling payments
• Accessing sensitive information whilst maintaining patient confidentiality

• Confident leading a team
• Ability to be positive and professional in a fast‑paced environment
• Previous administration or receptionist experience, preferably within a healthcare setting
• Strong communication skills face to face, via telephone and email
• Proficient with Microsoft Word and Outlook with overall strong organisation skills
• Previous experience with promoting company products and services
• Preferred dentally experience

We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:

• Competitive pay rates and the opportunity to increase this through training and development
• Access to My Healthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health‑related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number. You will also receive the My Healthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350.
• My Bupa Extras – discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too.
• Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental Health Line and access to Personal Energy – Bupa’s own wellbeing programme.
• Discounted dental insurance which can be extended to immediate family members.
• Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
• Wagestream – Access your income before payday, if and when you need it.
• Access to career pathways and support throughout your working life with Bupa Dental Care
• And many more, just ask.

So why wait? Apply now to be part of a brilliant team.

To find out more about working with us, find us on Linked In, Facebook and Instagram.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer