Receptionist​/Administrator

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. Provide general admin assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via telephone.

Receiving patients, consulting with members of practice team. Processing personal & telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Register new patients, temporary residents & any requiring immediate and necessary treatment. Process repeat prescription requests in accordance with practice guidelines. Handing completed repeat prescriptions to patient & checking names and address. Be able to cover all reception duties as necessary.

To have a thorough knowledge of all practice procedures & protocols. Participate in all admin duties relating to systems and processes. Electronic processing of scanned post in medical records. Participate in admin e-mail duties, including communications from other providers and patients. Participate in Data Collection / Data Input / Data Quality & Note Summarising work as required. Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.

Reception:
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Register new patients, temporary residents and any requiring immediate and necessary treatment. Handing completed repeat prescriptions to patient and checking names and address. Administration:
To have a thorough knowledge of all practice procedures. To work in accordance of written protocols. Participate in Data Collection / Data Input / Data Quality and Note Summarising work as required.

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the practice are appropriately stored in the till, and a record kept of all financial transactions. To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock. To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. To take prompt action in response to any drug alert bulletins that may be received from time to time. To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.

Process appointment requests for today/future appointments from patients by telephone and in person. Deal with home visits requests.

Clearing and re-stocking of consulting rooms as required. Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the…