Senior IT Support Engineer

Job level: 8

Location:
Chesterfield, UK

We are looking for a self-motivated and organised individual to join a small but focussed central team working in a modern, scaling internal IT function based on a SaaS / PaaS cloud-based infrastructure.

You will work closely with the team to help galvanise the recently merged set of individual companies into a single, standardised organisation with a high-quality IT function. You will be responsible for day-to-day operations and helping to embed good standards and best practice across the organisation as it grows with our ambitious 3-year plan.

• Work as part of the IT Support team in a third line support role; helping users with a wide range of SaaS & PaaS applications and acting as an escalation point within the team.
• Complete the onboarding of users onto internal systems, considering access rights, roles and permissions.
• Provide Hardware support to end users, including the configuration of new equipment.
• Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR).
• Work to consistently high standards for management of our IT estate, creating process and technical documentation as required.
• Work within information security, governance and certification standards across the IT estate.
• Rationalising and consolidating the current portfolio of applications towards a single, standardised set of tools for the organisation.
• Working with the business to deliver internal IT projects, providing service introduction or service improvements.
• Act in the capacity of lead on existing projects to improve security within the IT function and wider business.
• Provide guidance and training to junior members of the team to ensure that services can be fully supported.
• Investigate issues when escalated and act as liaison with SaaS suppliers when required.

• Resource complexity and nature of work teams - Senior role within a team.
• Problem solving responsibility and complexity - High need for triage responsibilities.
• Change management requirements - Medium. Deploying solutions.
• Internal / External interactions - Mostly internal interactions.
• Strategic timeframe working towards - 1-3 year business plan.