IT Support Technician

Head Office Based | Chesterfield | Competitive Salary + Benefits

Keep Our People Connected, Every Day

Avanti Gas is looking for a proactive and customer-focused IT Support Technician to join our IT team, supporting employees across Avanti Gas (our UK business) and Kosan Gas (our Nordics business) with first- and second-line technical support.

We are looking for someone who enjoys problem-solving, working with people, and getting hands‑on with a wide range of technologies - someone who can diagnose issues quickly, communicate clearly, and keep our IT systems, hardware, and software running smoothly for everyone who relies on them.

As IT Support Technician, you will be the first point of contact for IT queries across the business, providing proactive support to employees and ensuring technical issues are resolved efficiently and within agreed time frames.

Reporting to the IT Service Manager for the UK and Nordics, and working within our wider matrix organisation, you will be part of a team of three based in the UK, working alongside three further colleagues in our Danish business.

This is more than a helpdesk role - it's about being a reliable technical focal point across a broad range of IT projects and activities, helping to keep hardware, software, and systems running smoothly while supporting the wider business as it grows. Some travel to depots across the UK should be expected, with occasional international travel to support the wider region.

• Act as the first point of contact for IT queries via telephone and our helpdesk ticketing system.
• Promote the use of our bespoke self‑service portal within Service Now, helping end users submit requests to the correct IT team.
• Diagnose and resolve technical issues with hardware, software, networks, and peripherals.
• Set up, configure, and maintain laptops, mobile devices, and other IT equipment.
• Support users with Microsoft 365, Windows, and other common business applications.
• Perform user administration duties across Active Directory and other platforms.
• Record and manage issues using Service Now, resolving user faults within agreed fix times and maintaining SLAs.
• Use remote‑control software tools to diagnose and resolve faults efficiently.
• Support the delivery of key business and transformation projects, liaising with international technical teams across the UGI group.
• Complete equipment assessments and checks on returned assets, maintaining accurate asset deployment registers.

• Experience working within the support function of an IT department.
• Experience of mobile hardware and software (Android).
• Competence with Microsoft Windows, Active Directory, Group Policy, Core View, Office 365 and related applications.
• Experience of Azure is desirable but not essential.
• Familiarity with hardware builds, imaging, and deployments is desirable.
• Experience supporting VoIP systems and mobile device management (MDM) is desirable.
• An IT and/or Microsoft qualification, such as ITIL processes or Microsoft Certified, is desirable.
• Good knowledge of cloud‑based solutions and operations.
• Ability to work to tight deadlines under pressure, prioritising your own workload.

• Excellent interpersonal skills and stakeholder management.
• Excellent verbal and written communication skills across all levels of the business.
• Effective planning and organisation, with the ability to handle conflicting priorities.
• A problem‑solving approach to activities and tasks.
• Willingness to undertake manual handling for equipment movements.

• Exposure to a broad range of IT projects across an international business
• Collaborative team environment with strong support from your line manager and colleagues
• Professional development and ongoing training opportunities

Part of UGI International, Avanti Gas is a leading UK LPG distributor committed to delivering safe and efficient energy solutions. We supply homes and businesses across the country and work closely with our sister business, Kosan Gas, in the Nordics. We're continuing to invest in our people, processes and technology as we grow.