Senior ERP Consultant

Reporting to the Professional Services Manager, the Senior Professional Services Consultant plays a pivotal role in delivering successful implementations, integrations and optimisation of the Merlin ERP software solution for clients. This is a senior, client-facing role for an experienced ERP consultant with a strong track record of delivering software implementations into small and medium-sized enterprises. The position combines hands-on implementation expertise, consultative customer engagement and project delivery capability to help clients achieve measurable business outcomes through the effective use of Merlin.

Key Responsibilities

• Work closely with clients to understand their business processes, objectives and challenges, carrying out detailed needs assessments and mapping requirements to Merlin capabilities.
• Provide expert guidance on best practice and software functionality, acting as a trusted advisor who can translate business needs into practical and workable solutions.
• Lead and deliver end-to-end software implementations, including installation, configuration, testing and go-live support.
• Design and build tailored solution configurations that meet client-specific requirements, balancing standard functionality with bespoke development where appropriate.
• Lead the design and deployment of integrations between Merlin and third-party systems, such as CRM, e-commerce, warehouse management, banking and payment platforms.
• Plan and manage data migration activities, ensuring data integrity, accuracy and a smooth transition from legacy systems.
• Deliver end-user training, documentation and post-implementation support so clients are confident and self-sufficient with the new system.
• Build and maintain strong long-term client relationships, acting as a trusted advisor beyond the initial go-live.
• Support pre-sales activity where required, including scoping calls, solution demonstrations and input into statements of work.
• Share knowledge and mentor junior consultants, contributing to the continuous improvement of implementation methodology and best practice.

Required Skills and Experience

• Proven track record of implementing ERP software into SME businesses, ideally gained in a professional services or consulting environment with a software vendor or implementation partner.
• Minimum of 3 to 5 years of experience in an ERP or business software implementation/consulting role, with demonstrable end-to-end project delivery.
• Strong understanding of core business processes, including finance, supply chain, manufacturing, distribution or inventory management, and the ability to relate these to software configuration.
• Excellent customer-facing and consultative skills, with the confidence and credibility to engage stakeholders from system users through to senior leadership.
• Proficiency in software configuration, implementation methodologies and data migration tools. Working knowledge of SQL would be highly beneficial.
• Solid grounding in project management practices, including scoping, planning, RAID logs and change control, gained formally or through hands-on delivery experience.
• Excellent verbal and written communication, presentation and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Strong problem-solving mindset, with the curiosity to understand a client’s business in depth and challenge assumptions constructively.
• Ability to manage multiple projects concurrently in a fast-paced environment, working independently and as part of a wider team.

Personal Attributes

• Proactive and self-motivated, comfortable taking ownership of a project and driving it to a successful conclusion.
• Naturally curious, with a genuine interest in how businesses work and how technology can improve them.
• Resilient and adaptable, able to remain calm and solutions-focused when priorities or client circumstances change.
• Commercially aware, understanding the value of the client relationship and the wider impact of implementation decisions.
• A collaborative team player who is equally comfortable working independently on client site.
• This role is an excellent fit for a proactive, client-focused professional with a…