Senior Test Centre Associate

Senior Test Centre Associate – Chesterfield

Pay Range £14.80 per hour.

You will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times.

• Checking candidates  and booking them in on the system
• Supervision and invigilation of tests
• Delivery of site opening and/or closing procedures
• Coaching and supporting Test Centre Associates
• Review of test centre schedule to identify the number of candidates booked in and organising how any non‑standard accommodations will be delivered
• Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged
• Providing management support to the Test Centre Manager as required
• Handling and reporting incidents that could impact candidate testing in line with our incident management procedures

• Mornings – 8.00am to 1pm/2pm
• Afternoons – 12.30pm/1pm to 5.30pm/6.30pm
• Full day – 8.00am to 5.30pm/6.30pm
• Evenings – 4.30pm/5pm to 8.30pm/9.30pm
• Afternoon & evenings – 12pm/1pm to 8.30pm/9.30pm

The Chesterfield Theory Test Centre usually opens six days per week, subject to demand. Main operating days are usually Monday to Saturday. The ideal candidate will be fully flexible to pick up shifts across all operating days, evenings and weekends.

• Experience of leading or supervising a team
• Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
• Significant demonstrable experience in providing high‑quality customer service.
• Excellent attention to detail and accuracy.
• Flexible in working hours and days, including evenings and Saturday.

• Able to remain calm and deal with confrontational candidates in a professional manner
• Excellent judgment and decision‑making skills
• Experience in working with diverse customer groups
• Ability to work under pressure to short timescales and multi‑tasking to complete a variety of competing activities.

The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Please note the closing date for internal applications is 29th April 2026.