Store Manager; store

Job Description

Are you an experienced retail manager who leads with care, takes pride in supporting customers and patients, and knows how to bring out the best in a large team?

As Store Manager, you'll lead one of our larger Boots stores, where retail and healthcare come together se are destination stores that showcase the very best of our brand and are often at the forefront of new ideas, services and innovations.

Guided by our purpose,  With you. For life. , you and your team will play an important role in supporting customers and colleagues through the moments that matter. Your store will be a go-to for customers with a range of needs-whether they're discovering the latest beauty products, picking up everyday essentials or accessing an ever‑growing range of NHS and private healthcare services, all under one roof.

In this role, you'll lead a large, multi-skilled team in a fast‑moving, people‑focused environment. Every day is different. You might be guiding your team through a high‑volume day, helping a customer find the right product, working with senior stakeholders or building strong relationships with local healthcare partners.

Over time, you'll build strong relationships with your regular customers and the local community, as well as those who choose to travel to your store - earning real trust through how you and your team show up every day.

There's a lot to balance, but what matters most stays the same. You'll lead from the front, create a store where customers know they can rely on Boots, and build a strong team culture where people feel valued, confident and supported to do their best work-even when the pace picks up.

If you're looking for a role where you can lead a large team, deliver strong performance and make a real impact every day, this could be your next step.

As Store Manager, you'll report into the Area Manager and bring energy, direction and purpose to your store. This is a hands‑on leadership role where you'll get stuck in on the shop floor, supporting your team and role‑modeling how great care and strong sales performance go together.

You will:

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Champion the Boots brand and make your store stand out
• Get to know your people - what motivates them, and what needs to change
• Coach and support your team - helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day
• Create a store environment and experience your team can be proud of and that keep customers coming back

• Retail management experience in a large, fast‑paced or complex environment
• Ability to drive performance and implement strategy in-store
• Great customer service skills and a passion for customer care
• A calm, flexible approach with the confidence to adapt at pace
• A collaborative style. Able to build both a strong team culture and profitable external relationships
• Passion for learning and a drive to support others to grow

• Confidence using new technology and digital tools
• Experience in a pharmacy or healthcare environment
• Experience coaching future leaders and developing talent

At Boots, your career can be as ambitious as you are. As Store Manager of a large store, you'll be perfectly placed to build your leadership capability and take the next step. Whether that's becoming General Manager of one of our high‑profile Flagship stores or ultimately progressing into senior leadership roles such as Area Manager, there's plenty of room to grow at Boots.

We have field‑based roles that influence operations, resourcing, clinical governance and colleague development across multiple stores, as well as opportunities beyond stores. If you're looking to move into our Nottingham Support Office, we have a…