Program Director

Distinguishing Features of Work

The Program Director oversees the daily operation and risk management functions of Impact Community Services Sponsored Residential program for adults with disabilities. This position represents Impact Community Services in various external settings and directly influences the public’s perception of the organization. This position has the responsibility for ensuring that Impact Community Services programs and services are accessible, responsive, coordinated, and efficient.

The work of the incumbent may be highly visible to Individuals receiving services, CSBs, Social Services and other Service Providers.

• Oversees administrative and operational functions to ensure compliance with local, state and federal guidelines as described in 12 VAC 35-105
• Leads and collaborates with the Residential Team to ensure the facilitation of all administrative, operational, programmatic, and risk management objectives are strategically and humanely implemented.
• Monitors programs and makes modifications as needed; ensures implementation of ISP/Person Centered Plan; participates in Interdisciplinary Team meetings
• Oversees investigations of individual and staff incidents and reviews completed documentation; ensures compliance with individuals' and staffs’ rights
• Handling reports of ethical violations, harassment, discrimination, and grievances, etc.
• Review and verify data entered into WAMS by Manager of Operations.
• Attend SIS and disciplinary meetings
• Conduct quarterly announced and unannounced visits to approved DSP homes with individuals.
• Perform health and safety checks on Individuals regarding services provided
• Approves discharge planning.
• Submit documents to DBHDS regarding locations (new and closing)
• Oversee on-call availability for any situation that may occur at Impact Community Services to include, but not limited to: crisis emergencies, employee sickness, vacations, emergency preparedness objectives, etc.
• Responsible for submitting forms to SSA (Social Security Administration)
• Assist visiting DMAS audit representative
• Submit incident reports to CHRIS and all other required License entities
• Coordinate with Manager of Operations variance request or behavioral plans requiring submission to Human Rights/ License
• Evaluates Impact Community Services’ Human Rights Planning and Productions; serve as the designated Human Rights Coordinator. Tasks include, not limited to submission of Annual Seclusion/Restraint report, responsible for assisting Individuals receiving Services, as well as Employees that understand the process of exercising their Rights and resolve complaints regarding services.

• Develop the annual Risk Management Plan and Report
• Establish processes and structures to ensure that consumers, their families, and all staff are involved in the identification of risk.
• Ensure that measures are developed, and data collection procedures are established and, to the extent possible, integrated into the existing work of staff who are responsible for collecting the data
• Ensure that there are processes to screen individuals to identify who is at risk of harm
• Establish processes and structures to review data, make recommendations or take action to address identified problems, and monitor the effectiveness of these actions.
• Initiate processes to ensure effective communication of risk, risk reduction strategies, and the effectiveness of risk reduction strategies.

including, but not limited to: (1) Recruitment, and onboarding tasks; (2) Benefits administration; (3) Develops, implement, the training and development of employees or contractors. This will include, but not be limited to required and recommended State and Federal training and development mandates. (4) Provides to new employees or contractors and students and volunteers regarding Standard Operating Procedures within 15-Business days; (5) Maintains personnel and training records according to State and Federal Standards;

(6) Recommends the employment, corrective action, and/or termination of employees or contractors; and students and volunteers at Impact Community Services.