Duty Manager

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and through physical retail stores, with hundreds of locations across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.

We are looking to recruit a Duty Manager for our store in Nottingham. If you are a retail manager looking to progress your career and thrive in a fast‑paced environment, we would like to hear from you. Join us during this exciting time of business growth.

Salary: £31,000+ depending on experience

• Deliver, maximise, and exceed sales targets in store
• Maintain availability of all products on the shop floor
• Ensure the team’s familiarity with all products in all departments
• Execute customer purchases in accordance with company guidelines

• Ensure all customer queries are dealt with promptly and effectively
• Achieve and maintain company standards on housekeeping, floor presentation, and space planning
• Participate in weekly stock takes – identify and report abnormal counts to the Store Manager

• Match staffing levels to business needs and in‑store events
• Prepare, monitor, and action daily task board
• Drive the team’s knowledge of top sellers and departmental stock loss
• Assist the Store Manager with staffing issues, e.g., training and performance reviews
• Handle cash, security, and daily spot checks on all tills
• Adhere to company cash/stock handling procedures at all times
• Oversee opening and closing of the store

• Proven track record as a Retail Manager in a fast‑paced retail environment
• High level of operational, leadership, planning, organisational, interpersonal, and communication skills
• Target‑driven and customer‑service oriented
• Highly motivated and ambitious
• Self‑starter with a can‑do attitude
• Excellent Microsoft Office skills

• An attractive competitive salary and bonus package
• A benefits package inclusive of:
  • Defined Contribution Pension Scheme
  • Life Assurance Cover Employee Assistance Programme
  • In‑store discount
  • Special Life‑Event Gifts
  • Length of Service Awards

Smyths Toys is an Equal Opportunities Employer