Service Team Member

This is an exciting time to join the team at Hardwick Hall ahead of our busy winter season, as we develop our visitor experience, engagement and connections to our fantastic historic hall, collections & wider estate. Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic exceptional service and growing support.

Your role will be vital to supporting the opening of Hardwick Winter tide. You'll be working in the Hall, engaging visitors and providing operational support. There are 18 contracts available.

This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible.

The usual working pattern is Sunday to Thursday, 9:00am - 4:00pm, and Friday and Saturday, 12:00pm - 8:30pm, including late-night openings on Fridays and Saturdays throughout December.

Provisional interview dates: 7th, 8th and 12th October

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Hardwick Hall, an impressive Elizabethan masterpiece, with a world-class collection, garden, flour mill (Stainsby Mill) and heritage listed estate, something for everyone. We're passionate about caring for this wonderful place and visitors are at the heart of all we do. We're a busy, driven team, who like a challenge and work at a fast pace. We collaborate with each other to engage, share stories and provide a personal, tailored, and exceptional service.

This is an exciting time to join the friendly team with 60+ staff and over 400 volunteers, who are looking for engaging, driven, visitor-focused people who will bring energy and ideas to this vibrant place.

Visitors are at the heart of everything we do and, as a charity, every pound we raise helps us care for and protect places like Hardwick Hall. You'll welcome visitors to our Winter tide experience, share stories about the Hall, its collections and seasonal narrative, and help deliver an exceptional visitor experience. You'll work closely with colleagues and volunteers to prepare the Hall each day, maintain the Winter tide installations, and ensure displays continue to look their best throughout the festive season.

Winter tide is one of our busiest times of year, so we're looking for someone who is flexible, adaptable and enjoys a varied role. One day you might be greeting visitors and bringing the Hall's history to life, while the next you're helping with the practical upkeep of the experience behind the scenes. You'll also learn how to work safely and sensitively within a historic setting, helping to protect our collections while creating memorable experiences for visitors.

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• confident speaking with visitors and solving problems
• a team player, but also happy to work on your own initiative
• well-organised, adaptable, and flexible to work across different sites
• willing to learn new skills and work towards shared goals

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10%…