Operations Manager Allure Event Center Chesterton

Overview

Operations Manager job at The Allure Event Center. Chesterton, IN. The Allure On The Lake is a stunning Wedding and Event venue located on a beautiful lake, with expansive windows and breathtaking views, versatile indoor-outdoor space, a private island ceremony site sure to dazzle all guests. Completely rebuilt in 2021, Allure On The Lake features versatility to host Wedding and Ceremony events, Corporate events, and Special Celebrations—large and small events of all kinds.

The Allure Event Center in Chesterton, IN is looking for an experienced Operations Manager, with at least three (3) years working experience to join our 20-25 person strong team. We are located at 526 Indian Boundary Rd, Chesterton, IN.

Operations Manager position is required to manage all venue operations and events. Preferred experience in the Hospitality or related industry. Our ideal candidate is self-driven, ambitious, friendly, hard-working and engaged. Compensation package is commensurate with experience, skills and performance, allowing for growth and long-term career opportunity.

• Experience working as a manager, minimum 3 years experience
• Must have strong computer skills with experience in Microsoft Excel & Word, and electronic cloud-based files and email organization. Other computer software will include CRM-Customer relationship and Event planning software.
• Ability to listen and communicate effectively
• Strong customer service skills with a proactive approach
• High attention to detail with exceptional organizational skills
• Strong time-management skills; ability to multi-task, and prioritize
• Ability to problem solve in a positive and effective manner

• Coordinate and manage events, staff team, scheduling, food and liquor inventories, back kitchen staff.
• Report directly to Owner and Accounting Department
• Ensure all business operation and event records are accurate, complete and well organized, in accordance with the company policies
• Hold team accountable for their performance; provide coaching and counseling as needed
• Delegate tasks and projects and provide follow-up action
• Ensure business quality standards are met
• Develop and implement best practices to maximize team efficiency
• Ensure "The Allure" is accurately represented while maximizing guest satisfaction and profitability with each client event and interaction
• Maintain accurate knowledge and compliance of "The Allure’s" policies and services

• Pursue new and incoming wedding leads, inquiries, and sales for our venues.
• Ensure excellent client communication through email, phone calls, online meetings and in person conversations.
• Schedule and host venue tours, explain contract package options, upsell a-la-carte items and oversee the signing of event contracts.
• Ensure accurate electronic and paper documentation of event details and billing.
• Assist our clients through the entire planning process of all the details of their event, including menu selections, banquet room design and organizing event agendas, ordering linens, centerpieces, etc.
• Assist in the setting of the ceremony room and banquet hall for events, including floor plans, table linens, dishware, centerpieces, etc.
• Work with all servers, bartenders and kitchen staff to ensure events are executed as planned.
• Assist in the planning and execution of venue tastings for clients.
• Schedule and conduct wedding rehearsals.
• Provide on-site management of assigned events and serve as the Allure’s representative for all events.
• Coordinate and communicate event details to external vendors and other relevant parties.

• Timely response to wedding leads and client questions (within 24 hours, ideally 1-2 hours).
• Encourage and promote event sales opportunities for increased profitability.
• Meet all established deadlines.
• Uphold a high standard of honesty, work ethic, accountability and professionalism.
• Encourage and maintain a positive working environment.
• Support team members with any and all job duties/responsibilities as needed.
• Be available to assist team members outside of regularly scheduled hours if needed.
• Be willing to assist in any business…