Medical Assistant

Objective

The Medical Assistant assists North Shore providers with treating patients and utilizing established North Shore clinical guidelines. This position may have assignments in various specialties and is responsible for maintaining the clinical standards of care to help ensure that quality patient care is always provided.

• Performs ancillary tasks (weight, height, blood pressure, pulse, urinalysis, pregnancy tests, glucometer, etc.) and documents results in the patient’s EHR chart.
• Screens patients to obtain chief complaint, medical history, allergy information and documents in patient chart.
• Sets up examination room, prepares equipment and aids provider during examination and treatment of patient.
• Maintains awareness of comfort and safety needs of patients.
• Assists provider in minor procedures and ensures sterile techniques are followed.
• Completes all laboratory requisitions accurately and fully to ensure that all specimens are sent to the appropriate laboratory safely and expediently.
• Completes patient in-house laboratory testing requested by the provider, according to CLIA standards and guidelines, and records test results appropriately.
• Gives age-appropriate vaccinations, and records vaccination information into Indiana CHIRP database system.
• Explains procedures and treatments to patient to gain cooperation, understanding, and alleviate apprehension.
• Responds to life saving situations based upon clinical standards, policies, procedures, and protocol.
• Maintains stock, inventory and requisitions supplies, as needed.
• Sterilizes instruments and ensures that infection control policies are followed.
• Records and maintains accurate clinical information in the patient’s EHR chart.
• Contacts patients regarding lab results, and if abnormal, coordinates follow up appointment.
• Completes provider order log, sends patient reminder letters, if necessary, and tracks patient test results.
• Ensures appropriate follow up is completed on all provider reviewed results and consults.
• Completes the necessary competencies of staff by reviewing knowledge and technique and assisting with any deficiencies.
• Maintains top quality proficiencies across all training areas in daily work.
• Attends meetings and training sessions as required.
• Executes other assigned tasks as requested by management.
• These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion.

• Planning and strategic foresight
• Responsible Decision Making and Problem Solving
• Integrity and accountability
• Innovation and creativity
• Adaptive and flexible
• Leadership, teamwork, and conflict resolution
• Professionalism and work ethic
• Empathy

Work is performed in an ambulatory care environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful eraction with others is constant and interruptive.

Travel outside of North Shore locations will be rare for this position.

• Minimum required education per state of Indiana/HRSA
• Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing

• Two years of experience working within a healthcare setting.
• Bilingual preferred
• Required experience (if any)
• Phlebotomy

• Ability to analyze situations and solve problems at strategic and tactical levels
• Excellent interpersonal and customer service skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and…