STU_OIT_Technology Services Center Student Technician

Job Location WASHINGTON COLLEGE - CHESTERTOWN, MD

Position Type Student (Both FWS & REG)

Salary Range $15.50 Hourly

Technology Services Center (TSC)
Student Technicians serve as the primary point of contact for all customer support concerns relating to services provided by the Office of Information Technology (OIT), including but not limited to:

• Email and Drives (Office
  365)
• Security (MFA, password/account management)
• Applications (software installation,licensing assistance, and troubleshooting)
• General computing issues (managed and unmanaged desktop environments)
• Printer Installation and Troubleshooting

For more advanced or specialized support issues, the Student Technician is responsible for effectively and efficiently escalating the issue to the appropriate campus IT support group.

This position requires a great customer service skill set. TSCStudent Technicians will need to clearly communicate technical information over email and phone to a diverse array of users. While an advanced level of computing knowledge is welcomed, general computing knowledge paired with a willingness and ability to learn new technical skills is all that is required. The ability to work in a highly collaborative team environment with a variety of personality types is essential.

The TSC Student Technician position is a great opportunity to dive into the fundamentals of IT services and support, hone customer service skills (along with other desirable soft skills) and learn about the vast array of technical systems and services used at Washington College that are shared with hundreds of other educational institutions and businesses worldwide.

• The salary starts at $15.50an hour, with possible raises available every year.
• Work hours are primarily Monday
  -Friday, 8 a.m. to 4:30p.m.; however, additional hours outside these times are sometimes offered. Job positions will also be available for in-person work during instructional breaks.
• Must be available and willing to work for a minimum of 5hours a week during the regular semester

• An understanding of, and commitment to excellent customer service.
• Ability to learn quickly and adapt to new situations and technologies.
• General computing knowledge (preferred, not required).
• Ability to problem solve.
• Ability to manage time effectively.
• Ability to communicate.
• Embracing of a collaborative, team environment.
• A basic familiarity with the campus IT environment (preferred, not required).

Please Note:
While experience is preferred, it is not required to apply for this job.