Inside Sales Support Specialist

Headquarters MD
1 Dixon Square
Chestertown, MD 21620, USA

Sales Support Representative
📍

Location:

Chestertown, MD 21620
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Work Hours:

8:00 AM to 5:00 PM, Monday through Friday
💲 Starting Pay Range: $20-$24 per hour

Make the Right Connection—Build Your Career with Dixon!

Are you an ambitious professional looking to break into the world of industrial B2B sales? The Dixon Group is seeking a Sales Support Representative who is eager to learn our business from the ground up. This is a dynamic "hybrid" role designed for someone with a high level of technical curiosity. You will provide the critical administrative backbone for our current sales team while undergoing active mentorship and training to transition into a full-scale Sales role.

If you are organized, competitive, and ready to learn the manufacturing industry, we want to meet you!

Who We Are: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.

At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

• Assist in generating and managing sales quotes, ensuring accuracy in pricing, specifications, and delivery schedules.
• Process sales orders and maintain accurate and comprehensive records using the CRM and ERP systems.
• Address customer inquiries regarding product availability, order status, and general information.
• Collaborate with Production and Logistics to provide timely updates.
• Prepare sales presentations, organize essential customer files, and assist the sales team with compiling weekly/monthly sales activity reports and forecasts.
• Maintain the customer relationship management (CRM) database by accurately logging customer interactions, updating contact information, and tracking sales pipeline activities.
• Coordinate the shipment and tracking of product samples to prospective customers.
• Actively seek out and cultivate a deep understanding of our manufacturing processes, product specifications, material science, and applications through collaboration with engineering and production teams.
• Assist in identifying and researching potential new clients, market trends, and competitive activities within the assigned territory or vertical.
• Shadow senior sales managers on sales calls, customer site visits, and trade shows to gain firsthand experience in B2B selling, negotiation, and relationship building.
• Assist with coordinate trade show displays and attend trade shows.
• Assist with product launches, product training, coordinating displays for the demonstration lab, and operate the loading simulation.
• Support initial lead qualification and perform outbound calls to pre-screen potential opportunities as directed by the sales manager.
• Adhere to safety protocols and maintain a clean and organized work area.

• 2 years of experience in sales, customer service, or administrative support role.
• Experience in a manufacturing or industrial environment is preferred.
• Bachelor's degree in business, marketing, or related field.
• Demonstrate continuous learning and initiative.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with CRM software (e.g., Salesforce, Hub Spot) and ERP systems is highly desirable.
• Attention to detail and strong organizational skills.
• Excellent verbal and written communication skills.
• Proactive, self-starter attitude with a strong desire to learn.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively in a team environment.
• Problem-solving skills with a customer-centric mindset.

• Medical, dental, and vision insurance for you and your family.
• Training opportunities.
• Paid vacation, PTO, and holidays.
• Gym reimbursements, and more!

Join us and be a part of a team that values your…