Assistant Store Leader, Design & Trade

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We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re looking for a driven professional with an inclusive mindset to join our team as an Assistant Store Leader - Design & Trade
.

Determined and motivating, the Assistant Store Leader - Design & Trade empowers the sales team to deliver the exceptional customer experience that we’re known for. You’re a natural leader who engages and inspires, connected to the pulse of the sales floor and able to see the big picture. You work to create a consistent image and optimistic mood in the store.

As an Assistant Store Leader - Design & Trade
, you own customer resolution, making timely decisions to accommodate customer needs and address concerns. You are a mentor, educator and coach who develops creative ways to encourage your team to meet sales goals and deliver top-notch performance daily.

A day in the life as an Assistant Store Leader...

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in the assigned area.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Focus on promoting and driving sales as they pertain to, or are driven by, the position and acting as the Leader on Duty (LOD).
• Collaborate with the Store Leader and other functional Assistant Store Leaders during new season planning and execution.
• Analyze results through reporting, translating numbers into actionable behaviors and goals to improve KPI results.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude toward the job and the company in all forms of communication.
• Communicate regularly with the management team concerning sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
• Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you’ll bring to the table...

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication, interpersonal, and problem-solving skills
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork

We’d love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• High school diploma/GED or equivalent, Associate degree or equivalent preferred
• Full-Time roles:
  Open availability to work flexible hours on weekdays, evenings and weekends

Minimum Starting Rate: $24.00 Hourly
Up to: $30.00 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long-term incentives.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries:
  Retail

Note:

This job description is derived from the posted listing and reflects responsibilities and requirements for the role. If you are applying, please refer to the official posting for the most current details.