Retail General Manager at Cheviot

About the Organization

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

The Retail General Manager (GM) is responsible for managing daily operations of the retail store, including both the production activities and the retail selling floor. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included are overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The GM sets clear roles and responsibilities for direct reports and holds each accountable by setting performance expectations, providing necessary training, and giving consistent feedback.

• High school diploma or equivalent, some college preferred
• Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees
• Minimum of five (5) years’ experience in retail or equivalent industry
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment
• Full Profit + Loss ownership
• Proficiency in setting and managing schedules for store staff
• Ability to communicate effectively in English, both orally and in writing
• Math and computer skills required
• Broad knowledge of the thrift and resale industry and ability to react to competitively
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity
• Ability to perform the same functions that direct reports perform
• Ability to complete necessary paperwork and reports in a timely and efficient manner
• Ability to exercise good judgment in handling day‑to‑day situations
• Ability to work a flexible schedule to include opening and closing shifts and extended hours during peak business
• May be required to work at other locations

This position has supervisory responsibilities over the retail staff including the Retail Assistant Manager, Retail Supervisor, Merchandise Processors, and Sales Associates.

• Responsible for the overall operation of the retail store, including store opening and closing procedures
• Oversee all production levels and quality of merchandise to the sales floor to optimize revenue generation
• Manage inventory levels of all merchandise lines
• Monitor and ensure a smooth and effective flow of donations adhering to all published standards, security, safety, and State laws
• Maintain staffing levels while attaining budgeted payroll; this includes employment hiring, training, and managing store employees in accordance with Goodwill policies
• Oversee volunteers and/or temporary labor working in store as needed
• Perform all requested reporting requirements on a timely basis including but not limited to surveys, production reports, and sales reports
• Review and analyze profit and loss statements and adjust store operations according to data
• Ensure that daily banking requirements are met
• Set and manage schedules for store staff so that the store needs are always met
• Manage time and attendance through the Company time‑keeping program and submit payroll according to established deadlines
• Maintain effective email, phone, and face‑to‑face communication with all divisions and other stores
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers; serves as point of resolution for customer complaints and grievances
• Comply with and enforce organizational policies and standards
• Strive to reduce store turnover through proper training, selection, and motivation of the store team
• Other duties as assigned

• Ability to work in both a climate‑controlled and non‑climate‑controlled environment
• Ability to perform continuous walking, stooping, standing, bending,…