Senior Engineer Systems Engineering, Enterprise Infra & Platform *HYBRID

Organization Summary

The Enterprise Engineering organization supports internal‑facing technology use cases that bring the associate experience to life. From office technology and support to laptops and SaaS applications, this organization is at the heart of an associate’s technology experience.

The Senior Infrastructure & Platform Support Engineer provides end‑to‑end technical leadership and operational support for workplace enterprise technology platforms supporting the digital mailroom, physical security & safety systems, and real estate facilities management environments. This role blends hands‑on systems engineering, platform administration, Dev Ops practices, secure design, and proactive service ownership across both Linux and Windows servers and multiple SaaS platforms.

In this role you will design, configure, secure, monitor, and optimize highly available platforms that support critical workplace enterprise operations. You will be partnering with product owners, vendors, and engineering teams to translate business requirements into stable, scalable solutions while driving continuous improvement with product mindset. This hybrid role is designed to support our business partners and be co‑located with tech teams, requiring onsite attendance 2‑3 days per week or as business demands.

The designated office location is within the DMV area.

• Provide technical leadership to ensure strong engineering standards and operational excellence.
• Support, configure, and maintain both Linux and Windows server platforms, including application servers, integration components, and system services.
• Design and implement infrastructure solutions for workplace technologies including but not limited to digital mailroom, physical security & safety, and real estate facility management technology platforms—covering on‑prem systems, hybrid setups, and SaaS applications.
• Build production‑ready configurations emphasizing reliability, maintainability, scalability, and testability.
• Lead incident response, troubleshooting, root‑cause analysis, and drive ongoing performance optimization.
• Execute Dev Ops activities including CI/CD pipeline management, automation scripting, monitoring setup, and Infrastructure as Code.
• Ensure platform observability through logging, alerting, dashboards, and automated health checks.
• Apply secure design practices, compliance controls, network segmentation, encryption, and access management.
• Manage platform lifecycle activities such as patching, upgrades, capacity planning, backups, disaster recovery and identifying opportunities for automation and standardization.
• Collaborate with cross‑functional teams, vendors, and senior engineers, communicating clearly with technical and non‑technical stakeholders.
• Mentor teammates, share feedback, and support continuous improvement of engineering practices and delivery processes.
• Build strong relationships with teammates, managers, and business partners to drive effective platform ownership and service delivery.

• Experience leading engineering efforts or owning internal, enterprise‑scale platforms and working directly with enterprise customers. Familiarity with enterprise application lifecycle (selection, deployment, user adoption, decommission, integration layers).
• Strong background in enterprise infrastructure supporting Windows and Linux systems, including builds, configuration, hardening, and troubleshooting.
• Advanced skills with Windows Server, Active Directory, authentication protocols (Kerberos / LDAP / SAML / OAuth), and Azure AD/identity integrations.
• Solid Linux administration experience (Ubuntu, RHEL, or equivalent), with certifications preferred.
• Proficiency in automation and scripting (Power Shell, Bash, Python).
• Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, routing, VPNs, firewalls, load balancers, VLANs, and secure connectivity.
• Hands‑on experience with cloud platforms (Azure/AWS), hybrid environments, virtualization (vSphere/Hyper‑V), and containers (Docker, Kubernetes).
• Knowledge of monitoring and observability tools, such as Prometheus, Grafana, or equivalent solutions.
• Familiarity with…