Staff Manager, Engineering; Network Operation Center

Manager, Engineering (GEICO - Network Operation Center) Position Summary

GEICO is seeking a Manager to help us transform our Network Operations Center (NOC) from a traditional tier 1 response group to a modern, SRE-focused organization. You will build and manage a team of engineers dedicated to delivering high performance, reliability, and automation for critical services. Working closely with the Senior Manager and business stakeholders, you will drive operational excellence, implement SRE best practices, and ensure the NOC supports our services with minimal downtime and maximum efficiency.

Our Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. A Manager, Engineering will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical expertise to improve application performance, capacity benchmarking, improve availability and reliability.

• Lead the adoption of SRE principles (automation, monitoring, reliability engineering) within the NOC.
• Collaborate with your Senior Manager to prioritize and deliver projects that modernize NOC operations.
• Identify and address operational risks, proposing and implementing sustainable solutions.
• Report on team progress, key metrics, and areas for improvement.
• Foster a culture of continuous learning, accountability, and growth mindset.
• Support performance evaluation and development of team members.
• Build relationships within the team to promote trust and open communication.
• Identify skill gaps and create plans for upskilling, especially in SRE and automation.
• Execute difficult conversations and manage performance improvement plans as needed.
• Ensure compliance with quality and documentation standards.
• Contribute to team planning and surface proposals for operational improvements.
• Champion the shift from manual, reactive incident response to proactive, automated reliability engineering.

• Experience with SRE practices: automation, monitoring, incident response, and reliability engineering.
• Proven ability to design and implement scalable, robust system architectures, with experience in architectural patterns and best practices for distributed systems.
• Knowledge of cloud computing (AWS, GCP, Azure) and operational portals (e.g., Azure Portal).
• Familiarity with object-oriented development, microservices, and modern scripting languages (e.g., Python, Power Shell).
• Proficiency in monitoring tools, performance assessment, and metrics-driven decision making.
• Strong foundation in algorithms, data structures, and core computer science concepts.
• Experience with project and program management tools (Azure Dev Ops, MS Project, etc.).
• Ability to learn new technologies quickly and adapt to evolving operational needs.
• Experience leading technical teams in a mission-critical environment.

• 8+ years of professional software engineering experience, including software development lifecycle best practices
• 3+ years of development in a large-scale, mission-critical environment
• 3+ years of hands‑on work experience supervising personnel in a technical environment
• 1+ years' experience with automated testing including Unit, Integration, and End‑to‑End functional testing

• Bachelor’s Degree in Information Technology or related field, or equivalent experience

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The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.

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