Director of Hotel Systems Chevy Chase, MD

Director of Hotel Systems | PM Hotel Group | Chevy Chase, MD

Requisition Number: CORPD
019206

• Posted :
  September 21, 2026
• Full-Time
• Remote

Showing 1 location

PM Hospitality Strategies
Chevy Chase Village, MD 20815, USA

The Director of Systems is a senior leadership role responsible for the strategic oversight, day-to-day administration, and vendor/supplier relationships of all core technology platforms used across the hotel management company's portfolio. This position ensures that critical business systems operate reliably, are continuously optimized, and are properly supported — enabling seamless operations across finance, procurement, reporting, and expense management functions. The Director leads a small, dedicated team and serves as the primary point of contact between the organization and its technology providers.

• Provide oversight and administrative management of all enterprise-wide systems, including the business intelligence (BI) platform and its multiple reporting interfaces, accounting software, online purchasing and payment platform, and expense reporting platform.
• Ensure system availability, data integrity, and performance across all platforms, proactively identifying and resolving issues before they impact operations.
• Define and enforce system governance standards, user access controls, and data security protocols in alignment with company policy.
• Oversee system implementations, upgrades, and integrations, coordinating across departments to minimize disruption.
• Maintain comprehensive documentation of system configurations, workflows, and procedures.
• Serve as the primary relationship owner for all technology vendors and software suppliers, managing contracts, service agreements, and renewals.
• Evaluate vendor performance against SLAs, escalating issues and negotiating resolutions as needed.
• Lead vendor selection processes for new or replacement platforms, including needs assessment, RFP development, and stakeholder presentations.
• Identify opportunities to consolidate, renegotiate, or optimize vendor agreements to reduce cost and improve service quality.

• Administer and continuously improve the company's BI platform, ensuring dashboards, reports, and interfaces meet the needs of executive, operational, and property-level stakeholders.
• Partner with finance, operations, and leadership teams to develop new reporting capabilities and data-driven insights.
• Manage user provisioning, training, and support for all BI platform interfaces.
• Oversee the administration of the company's accounting software, ensuring proper configuration, chart of accounts alignment, and integration with other platforms.
• Administer the online purchasing and payment platform, managing vendor setup, approval workflows, and compliance with procurement policies.
• Oversee the expense reporting platform, including policy configuration, reimbursement workflows, and integration with payroll and accounting systems.
• Lead, mentor, and develop the internal systems support team, setting priorities, managing workloads, and fostering a culture of service and continuous improvement.
• Establish and monitor team performance metrics including helpdesk responsiveness, resolution times, and project delivery.
• Identify training and professional development opportunities to keep the team current with evolving technologies.

• Partner with senior leadership to develop and execute a systems roadmap aligned with the company's operational and growth objectives.
• Act as a trusted advisor to department heads on technology capabilities, limitations, and opportunities for process improvement.
• Evaluat…