Junior Endpoint Systems Administrator

Grow, innovate, and generate progress:
Harness your expertise to solve challenges and celebrate success!

JCS Solutions is seeking a Junior Endpoint Systems Administrator to support endpoint management and enterprise IT operations for the NICHD program in Bethesda, Maryland . You will help ensure the reliability, security, and performance of Windows endpoints and related enterprise services through imaging, configuration, software deployment, troubleshooting, patch management, compliance support, and end-user assistance. The ideal candidate brings hands-on endpoint administration experience, strong troubleshooting skills, and a commitment to delivering exceptional customer service while supporting mission-critical operations.

Bethesda, MD

Ability to obtain or hold an HHS Public Trust Tier II

$95,000.00 - $

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program
• And more!

• Configure, image, maintain, upgrade, and troubleshoot Windows endpoints, approved applications, peripherals, and related enterprise services.
• Support software distribution, patching, configuration baselines, and endpoint security compliance using SCCM, JAMF Pro, Big Fix, or assigned management tools.
• Assist with Active Directory administration, Group Policy support, Windows Server environments, VMware platforms, Power Shell scripting activities, permissions management, and endpoint administration tasks within assigned access levels.
• Diagnose and resolve hardware, software, printing, connectivity, access, and configuration issues.
• Document incidents, service requests, troubleshooting activities, and resolutions within the ticketing system.
• Escalate complex technical issues appropriately while maintaining ownership of assigned work.
• Maintain detailed configuration records, standard operating procedures (SOPs), knowledge base articles, and technical documentation.
• Communicate effectively with end users throughout the service and support lifecycle.
• Support organizational security, change management, and compliance requirements.

• Hands-on experience configuring, supporting, and troubleshooting Windows endpoints, applications, operating system images, and peripherals.
• Working knowledge of endpoint and configuration management practices, including software deployment, patching, upgrades, asset records, and security compliance.
• Familiarity with Active Directory, Group Policy, Power Shell, SCCM, JAMF Pro, VMware, and Windows Server sufficient to perform assigned work and elevate issues when necessary.
• Ability to follow established SOPs, security procedures, change controls, ticketing processes, and customer service expectations.
• Bachelor's degree in Computer Science, Information Technology, or a related field; or seven (7) years of applicable experience in lieu of a degree.
• Ability to obtain or maintain an HHS Public Trust Tier II clearance or eligibility for sponsorship.

• Experience with Service Now or similar IT service management and ticketing platforms.
• Experience with remote support tools, Windows imaging technologies, and vulnerability remediation activities.
• Microsoft, CompTIA, ITIL, HDI, or endpoint management certifications.
• Strong customer service, troubleshooting, communication, documentation, and knowledge-sharing skills.
• Demonstrated ability to work effectively in…