Multi-Unit Studio Manager

Reports To: District Manager

What You’ll Do

• Build a positive, energetic, and results-driven culture across your assigned studios.
• Coach and develop Studio Managers and team members to reach their goals and deliver their best work.
• Provide real-time feedback, recognition, and support while creating clear accountability.
• Conduct regular check-ins with studio leaders to strengthen performance and support career growth.
• Identify high-potential team members and help develop Sev Skin’s next generation of leaders.

• Lead assigned studios in achieving revenue, sales, productivity, and profitability goals.
• Monitor key performance indicators, identify trends, and turn insights into action.
• Coach teams to improve package and membership conversion, trial conversion, rebooking, reviews, OSAT scores, and room utilization.
• Partner with Marketing and field leadership to execute promotions, client outreach, and growth initiatives.
• Celebrate strong performance while creating action plans to address opportunities.

• Ensure every client interaction reflects Sev Skin’s service standards and brand values.
• Inspire teams to create a welcoming, seamless, and elevated experience from arrival through checkout.
• Monitor client feedback, satisfaction scores, and reviews to recognize success and identify areas for improvement.
• Support studio leaders in resolving escalated client concerns with professionalism, care, and urgency.
• Reinforce consistent service delivery and high-quality treatment outcomes across all assigned studios.

• Ensure assigned studios operate efficiently and consistently follow company policies, procedures, and brand standards.
• Oversee staffing and scheduling to optimize coverage, productivity, and the client experience.
• Monitor inventory and ordering to maintain appropriate stock levels, minimize waste, and control costs.
• Partner with cross-functional teams to solve operational challenges and support business needs.
• Maintain consistent execution and accountability across all assigned studios.

• Develop grassroots marketing initiatives that build brand awareness and generate client demand.
• Build relationships with local businesses, organizations, and community partners.
• Identify local events and partnership opportunities that increase visibility and client acquisition.
• Encourage studio teams to participate in outreach efforts and proudly represent the Sev Skin brand.

• Experience successfully leading multiple studios, retail stores, or service-based businesses.
• A strong sales mindset with a track record of achieving measurable business results.
• Experience coaching, developing, and inspiring leaders and teams.
• Excellent communication, organization, interpersonal, and problem-solving skills.
• Confidence analyzing performance data and translating insights into action.
• A client-first mindset and genuine passion for developing people.
• Proficiency with business software, scheduling systems, and data-management tools.
• Ability to travel regularly between assigned studios.

This is an on-site leadership role requiring flexibility based on studio operations and business needs.

• Ability to work on-site up to five days per week across assigned studios.
• In-studio presence every Friday and at least every other Saturday.
• Sunday availability when an assigned studio is open;
  Sundays do not replace the every-other-Saturday requirement.
• Evening, weekend, and holiday availability based on business needs.
• Additional coverage during peak periods or based on staffing and client demand.
• Regular travel between assigned studios.

Eligible full-time employees may participate in…