Provider Support Specialist

The Provider Support Specialist plays a critical role in supporting public health by ensuring the success and compliance of the Public Vaccine Programs (PVP). In this position, you will serve as a primary contact for enrolled healthcare facilities—guiding provider staff through program requirements, streamlining vaccine order management, and maintaining accurate vaccine inventory records.

Additionally, you will design and deliver comprehensive training programs to ensure healthcare providers meet all regulatory standards. This role works closely with team members across the Unit to support statewide immunization initiatives.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE!  for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: https://compensation calculator.wyo.gov

The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

• Develop and conduct training on WylR functionality, including but not limited to the Vaccine Order Management System (VOMS), covering vaccine ordering, transfers, inventory maintenance, and vaccine returns.
• Coordinate and process updates to the Vaccine Coordinator Training Program as needed or directed.
• Develop and update the VCTP and other training resources in areas assigned as needed or directed.
• Conduct in-person and webinar trainings as needed or directed.

• Serve as the primary contact for vaccine order processing and approval.
• Maintain up-to-date vaccine settings within the WylR based on the CDC-provided vaccine price list.
• Process vaccine returns and upload to VTrckS weekly
• Facilitate and ensure vaccine transfers are completed in a timely and appropriate manner.
• Ensure vaccine inventory is submitted by providers at least monthly.
• Assist providers with troubleshooting errors with vaccine inventory.

• Receive and process temperature log.
• Serve as the primary contact for temperature excursions and facilitate the temperature-excursion investigation process as necessary.
• Communicate with providers individually to resolve low-level compliance issues.
• Defer escalated compliance issues to the PVP Manager.

• Assist with, attend, and present at the annual WY Immunization Conference.
• Maintain Standard Operating Procedures for PVP-related activities
• Other duties as needed.

Preference will be given to candidates with an associate’s degree (typically in Business) plus 0-2 years of progressive work experience (typically in Business/Office Communications) OR 2-4 years of progressive work experience (typically in Business/Office Communications).

• Customer service
• Time management, prioritization, and scheduling
• Knowledge of the importance of immunizations.
• Management of multiple projects effectively and efficiently
• Communicate effectively verbally and in writing.
• Personal effectiveness
• Teamwork
• Stress management
• Building relationships

• Education:
  
  Associate's Degree (typically in Business)
• Experience:
  
  0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I
• OR
• Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I
• Certificates, Licenses, Registrations:
  None

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.

• FLSA:
  Non-Exempt
• The Wyoming Department of Health is an E-Verify employer.

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The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are…