Front Office Support Specialist

The Front Office Support Specialist (BAAS
07) provides essential operational and administrative support to the Department of Enterprise Technology Services, the State CIO, Division Administrators, and ETS staff. This position assists with day-to-day front office reception, visitor screening, executive calendar support, routine fiscal tracking, and customer service. The position ensures front office workflows operate smoothly, administrative tasks are completed accurately, and executive schedules and records are maintained according to agency standards.

This position is 100% in-person at the ETS office in Cheyenne, WY. Telework/remote work is not available for this position

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement
  - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Human Resources Contact:
Jennifer Erickson /  / Jennifer.

Erickson1

• Provide administrative assistance to division leadership by scheduling routine meetings, reserving conference rooms, and preparing meeting materials.
• Answer central office phone calls and email inquiries, directing complex matters to appropriate personnel.
• Assist in logging, tracking, and resolving routine customer service inquiries or requests under established guidelines.
• Provide direct administrative support to executive and division leadership in coordinating calendars and travel itineraries.
• Assist with assembling travel expense reports, vehicle mileage tracking, and routine compliance schedules.
• Assist in monitoring routine fiscal documentation, including travel vouchers, Director's office invoices, and State Purchasing Card receipts.
• Process small office supply requisitions and telecom work orders for ETS staff.

Preference may be given to candidates with experience in front desk reception, greeting and screening visitors, building access/security process, and resolving initial customer service inquiries.

Preference may be given to candidates with experience providing administrative support to executive leadership teams, including managing complex electronic calendars, arranging travel itineraries, and recording official meeting minutes.

Preference may be given to candidates with experience reviewing and auditing fiscal records, including Purchasing Card receipts, travel expense vouchers, and office supply requisitions under public sector procurement rules.

Preference may be given to candidates with hands‑on proficiency using Google Workspace applications (Google Docs, Sheets, Drive, Gmail, and Calendar) or equivalent office software to maintain records, schedule meetings, and draft reports.

Preference may be given to candidates with demonstrated experience safeguarding confidential communications and applying professional protocol when interacting with state officials, agency heads, and the public.

• Experience as an office assistant procedures
• Skill in managing complex electronic calendars and arranging travel itineraries
• Hands‑on technical skills using Google Workspace applications (Docs, Sheets, Drive, Gmail, and Calendar)
• Demonstrated ability to identify, protect, and maintain strictly confidential executive communications and sensitive agency information
• Ability to actively listen, process critical conversations, and diffuse situations at the front desk.
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills to assist in various communication types, either agency-wide, with agency directors, or the public in an effective and professional manner
• Ability to multitask and prioritize tasks effectively and quickly

Education:

Bachelor's Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist II

OR

Education & Experience Substitution: 3-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist II

Certificates, Licenses, Registrations:
None

• Work is performed in an office environment. Requires prolonged periods of…