Relationship​/Partnership Operations

Data Drone is an implementation partner for Zoho, Twilio Segment, Service Now, Qualys, and Anthropic, with a full-stack build-and-engineering capability behind it. We ship first outcomes in 45 days, we run on playbooks instead of heroics, we are heavily AI-leveraged, and we are fully remote. The Operations pod runs Data Drone's own machine. This role owns the partner relationships that the whole business is built on.

You manage the partner relationships: the five partners (Zoho, Twilio Segment, Service Now, Qualys, Anthropic) plus distributors. You own program standing, badge and credit posture, and the day-to-day relationship health. Partner programs reward the partners who stay active, certified, and in good standing — and you're the one who keeps us there. You make sure no badge lapses, no credit is left on the table, and every partner sees us as a serious, responsive partner.

You start by checking program standing across the partners — certifications current, requirements met, deadlines not creeping up. You keep the relationship warm: respond to partner outreach fast, prep for partner meetings with real context, and never let an email sit. You track badge and credit posture so nothing lapses and nothing's unclaimed. No status theater — if a program requirement is at risk, you flag it early and chase it down.

Every partner's status lives in one documented place.

• Manage relationships with the five partners and distributors
• Track and maintain program standing across all partner programs
• Own badge and credit posture: nothing lapses, nothing's left unclaimed
• Stay ahead of certification and program requirements and deadlines
• Prep for and follow up on partner meetings with real context
• Be the responsive, reliable point of contact each partner trusts
• Maintain a single documented source of truth for every partner's status

• Real depth in partnerships, alliances, partner ops, or vendor/account management
• You've managed program standing, certifications, or partner requirements
• Sharp on deadlines and requirements — nothing lapses on your watch
• Responsive and relationship-strong; partners trust you fast
• You keep status documented in one place, not in your head

• Experience with technology partner programs (Zoho, Service Now, Anthropic, etc.)
• Familiarity with badge, credit, and co-sell/distributor mechanics
• Exposure to managing multiple partner relationships at once
• Comfort automating standing-tracking and reminders with n8n or AI tools

You treat partner relationships as architecture — infrastructure built before it's needed, maintained on purpose, not left to drift. If it's not documented, it didn't happen, so every partner's standing lives in one place anyone can read. You don't let a badge lapse or a credit go unclaimed because that's value on the floor. Extreme ownership: when a partner emails, the responsiveness is your reputation and ours.

• 30 days — You've mapped standing across all five partners and distributors, surfaced anything at risk, and built one documented source of truth.
• 60 days — Program requirements and deadlines are tracked ahead of time, badge and credit posture is clean, and partner communication is consistently fast.
• 90 days — Partnership ops is a system: nothing lapses, credits are claimed, partners see us as responsive and serious, and standing is maintained on a documented cadence.

Partner portals and program dashboards, the CRM for relationship tracking, badge/credit and certification trackers, calendar and meeting-prep tooling, n8n for deadline and standing alerts, and AI tooling for meeting prep and partner communications.

You own the relationships the entire business is built on. This is a role for someone who keeps us in good standing across five partner programs and treats responsiveness as a reputation. Remote, fast, playbook-driven, and built on infrastructure before it's needed. The work is the conversation.

• I manage program standing so nothing ever lapses
• I keep badge and credit posture clean and nothing unclaimed
• I stay ahead of certification and program deadlines
• I respond to partners fast and earn their trust
• I keep every partner's status documented in one place
• I treat partner relationships as infrastructure, not afterthoughts