Global CX Operations Excellence Lead
Listed on 2026-10-15
-
Business
Operations Management, Business Analyst, AI Business & Operations, Business Intelligence
Coinbase, Inc. is seeking an Operations Excellence Senior Program Lead for its CX Operations Excellence team. You will own and optimize workflows, routing logic, and agent tooling across global CX operations.
Lead cross-functional programs spanning Product, Engineering, Analytics, and WFM to drive quality, efficiency, and agent experience. You will shape end-to-end CX workflows, governance, and playbooks, with a focus on scalable, data-driven improvements.
Are you ready to take on the Global CX Operations Excellence Lead role at Coinbase, Inc.?
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Global CX Operations Excellence Lead role in the description above.
We appreciate your interest in this position.
Join Coinbase, Inc. and contribute to our ongoing work.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).