Count Attendant

C
ount Attendant
Job Description

Position Summary:

The Count Attendant is responsible for collecting, counting, and balancing the terminal contents through strict adherence of the soft count procedures. Assists and supports the Count Team Supervisor in conducting the Drop to include maintaining accurate records in accordance with applicable regulations, policies, and procedures.

Reports To: Count Team Supervisor

Major

Duties and Responsibilities:

• Consistently communicates operational information with the Count Team Supervisor, other departmental staff, other supervisors, and managers.
• Assists in floor duties when needed and has a thorough knowledge of Money Room equipment operations.
• Completes the collection and count efficiently and accurately.
• Assists with transferring money to the safe area.
• Ensures the Money Room is clean before leaving.
• Handles all trolleys and equipment used during the collection and
• counting process with care.
• Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
• Responsible and accountable for all keys issued while on duty.
• Reports any equipment malfunctions for further maintenance.
• Immediately reports any major technical repairs to the Count Team Supervisor and/or Cage Manager or above.
• Undertakes limited technical duties under supervision.
• Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• Ensures work activities are completed accurately, efficiently, and in a timely manner.
• Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintains regular attendance at scheduled shift and staff meetings.
• Maintains professionalism and a friendly and approachable demeanor throughout the workday.
• Assists with training/mentoring of new Team Members as requested.
• Maintains all appearance standards in accordance with established.
• uniform and appearance guidelines.
• Informs manager on duty of any irregularities and unusual situations when they occur.
• Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
• Is honest in all interactions and displays a high degree of integrity.
• Works independently with little to no supervision or as part of a team is required.
• Must be and remain compliant with all legal or company regulations for working in the industry.
• Deliver exceptional guest service by actively engaging with guests, explaining gaming terminals, promotions, Winners Club benefits, and site amenities, while maintaining a friendly, attentive, and professional demeanor.
• Resolve guest concerns and complaints through active listening and effective problem-solving, while fostering positive relationships with guests, coworkers, supervisors, and regulatory partners.
• Maintain a clean, safe, secure, and well-organized gaming environment, including monitoring the gaming floor, stocking supplies, troubleshooting minor terminal issues, and ensuring operational readiness.
• Ensure compliance with gaming regulations, company policies, internal controls, and federal requirements while adapting effectively to changing business needs, following supervisor direction, and performing additional duties as assigned.

OTB Host – Additional

Duties & Responsibilities:

Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning customers. Quickly and accurately handles cash transactions, when necessary. Protect company assets, adhering to company and departmental policies/procedures to include gaming regulations.

The Count Attendant position hours will be supplemented with OTB Host duties until the position has full-time availability.

Qualities,

Education and Experience:

Required:

• Must be 21 years of age or older with a high school diploma or general education degree (GED).
• Previous experience working in high volume, fast-paced Money Room…