Driver Services Specialist

Open Until Filled

The Wyoming Department of Transportation (WYDOT) is seeking a dedicated and detail-oriented Driver Services Specialist to join our Records Section in Cheyenne.

In this vital role, you will help safeguard Wyoming’s roads and highways by ensuring driver licensing standards are upheld. Your work will directly support public safety through the review and enforcement of licensing requirements related to alcohol and drug use, medical conditions, and visual impairments.

Cheyenne is a steadily growing community along the Front Range that remains true to its Old West heritage. Residents enjoy convenient access to mountain biking, skiing, hiking, fishing, hunting, and many other outdoor recreational opportunities. Cheyenne is also home to the legendary “Daddy of ’em All” – Cheyenne Frontier Days, held each year during the last week of July.

Additionally, Wyoming is one of only seven states with no state income tax, offering an attractive financial advantage for those who live and work here.

Join WYDOT and become part of a mission-driven team dedicated to public safety while enjoying an exceptional quality of life in Wyoming.

$2,000 Hiring Bonus (See notes for eligibility)

• Culture of public service and a commitment to work/life balance
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities (deferred compensation)
• Paid vacation, sick leave, and holiday

Human Resource Contact: Stacy Woita at  or stacy.woita2

• Review and process court orders for appropriate actions.
• Review and process electronic court interface problems.
• Review and analyze audit reports to maintain the accuracy of driving records.
• Review and process documents for financial responsibility.
• Monitor motor vehicle accidents regarding proof of insurance issues and suspension proceedings.
• Review and process Court Failure to Pay notices and determine appropriate actions.
• Review implied consent and Driving While under the Influence documents to determine appropriate actions.
• Collect, balance, and transmit all transactions received.
• Answer questions from the public, courts, attorneys, law enforcement, and other DMVs via phone, email, and mail.
• Maintain confidential Personal Identifying Information.
• Draft correspondence to clients.
• Scan and index documents into the document storage system.
• Consult with the supervisor for anything out of the ordinary.
• Provide training.
• Assist in all Driver Services areas as needed.

Preference will be given for advanced skill levels using Google Suite, document storage, and a database.

Preference will be given for Law Enforcement or Court Clerk Background experience.

• Knowledge of Wyoming State Statutes, Rules, and Regulations for specialized areas.
• Knowledge of department rules, regulations, policies, and procedures.
• Knowledge of personnel rules.
• Knowledge of the types of licenses to be issued.
• Knowledge of Federal Motor Carrier Safety Regulations.
• Knowledge of scanning.
• Skill in excellent customer service.
• Skill in effective interpersonal, oral, and written communications.
• Skill in the use of Google Suite, document storage, and a database.
• Skill in decision-making.
• Skill in keyboarding with proficiency and report writing.

Education: Associate's Degree (typically in Business)

Experience: 0-1 year of progressive work experience (typically in Business)

OR Education & Experience Substitution: 1-3 years of progressive work experience (typically in Business)

Certificates, Licenses, Registrations: None

• FLSA:
  Non-exempt
• The successful applicant will be subjected to a thorough background/fingerprint investigation
• The Wyoming Department of Transportation is a Drug-Free Workplace
• E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities

• Qualifying eligibility and criteria for the hiring bonus
  • Temporary employees accepting a full-time position.
  • Current employees are accepting a promotional opportunity, so recruitment must be opened to the public.
  • One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.
  • Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
  • Employees would only be eligible for one (1) hiring bonus in a 12-month period.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.