Lead Family Support Educator - West

About Acadia Pharmaceuticals Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs.

At Acadia, we’re here to be their difference.

Seeking talent near: Seattle, WA;
Portland, OR;
Los Angeles, CA;
Boise, ;
Billings, MT;
Cheyenne, WY;
Salt Lake City, UT;
Denver, CO;
Fargo, ND;
Sioux Falls, SD;
Omaha, NE;
Wichita, KS;
Oklahoma City, OK;
Minneapolis, MN;
Milwaukee, WI;
Des Moines, IA;
Chicago, IL;
St. Louis, MO;
Little Rock, AR

Responsible for leading and providing expert field-based leadership to assigned geographical team of Family Support Educators (FSEs). The Rare Disease Family Support Educator Lead is a field-based position that provides leadership support to the Family Support Educator team, who serve as a dedicated point of contact to Rett families for their on-label clinical education related questions about disease state and product education.

They ensure alignment and collaboration across all key stakeholders to meet the Family Support Educator objectives.

• Lead a team of FSEs and ensure they successfully educate on disease state, product, and ongoing therapy management
• Lead execution of strategic and tactical initiatives
• Serve as the primary escalation point for FSE issues; primary point of contact for Regional Directors, National Sales Director, AIR team, MSL team and Case Management/Hub leadership
• Ability to lead internal teams to achieve common goals; internal teams including sales, Hub Leadership, and other commercial functions
• Possess expert knowledge, and provide insights to internal stakeholders including, but not limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc.
• Ability to establish meaningful relationships with local, regional and national advocacy groups
• Successfully and independently identify education messaging needs, and work to develop and gain approved compliant plans for resolution, while leading and managing a cross-functional team to execute
• Collaborates with the Rare Disease National Director to:
• Develop and execute training and onboarding of new FSEs; with support from Acadia’s training teams
• Design and implement strategic Patient Support Services initiatives
• Manage the inception and evolution of the FSE team as the role develops and the business needs and market evolve
• Develop and drive appropriate metrics to measure performance and communicate those metrics to internal stakeholders
• Develops and mentors team members to support individual and team success
• Oversee and guide a variety of personnel actions including, but not limited to, hiring, performance management and promotions
• Ensures that all actions are in compliance with Acadia policies and values

Bachelor’s degree and targeting 8 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus. Three years (3) of Access or Leadership experience (Market Access, Patient Access, National Accounts, Sales Management and/or Access Leadership). Rare Disease, new product launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.

Equivalent combination of relevant education and applicable job experience may be considered.

• Experience leading a team to achieve organizational goals
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Experienced in patient/caregiver education strongly preferred
• Exceptional organizational and time management skills
• Strong understanding of market access landscape including, patient services programs, and commercial/government plans
• Demonstrated New Product Launch success
• Strong background and understanding of field environment in healthcare industry
• Rare Disease experience strongly preferred
• Advocacy experience strongly preferred
• Understand HIPAA rules and regulations related to patient privacy
• Strong written and verbal communications as well as…