Medical Group Patient Access Manager

Job Description

The Med Gr LIVE Patient Access Manager leverages expertise to collaborate with end users, operational leadership, revenue cycle teams, and ITDS. This leader provides on-site support through rounding, assessments, training, and identifying efficiency opportunities, promotes standardized workflows, and recommends system optimizations. The leader supports patient access activities such as workflow documentation, denial prevention, cash collections, estimates and referral management, and serves as a subject‑matter expert in patient registration, scheduling, check‑in/check‑out, point‑of‑service collections, cash management, and authorizations.

This role is pivotal in providing direct end‑user support for department improvement and education related to patient access and revenue cycle. Provides direct project support for new clinics, departments, and acquisition projects.

• Develops and implements strategies to improve the Med Grp Patient Access work culture, including comprehensive training and skill development.
• Works with clinic personnel to optimize and standardize scheduling, check‑in, check‑out, and financial service activities within the clinic/department.
• Actively participates on committees to achieve efficiencies and desired outcomes; ensures follow‑up on action plans (operating processes, policies and procedures, denial prevention, revenue enhancements) and monitors success.
• Monitors quality and manages workload to include patient work queue, claim edit, referral and order work queue management.
• Communicates and models the values of Intermountain Health and the Medical Group through orientation, development, mentoring, performance feedback, leadership rounding, and staff evaluation.
• Works with Clinic Managers to ensure functions related to front‑end activities are operating at optimal performance.
• Plays a role in planning and implementing strategies related to front‑end activities.
• Maintains liaison with medical and other professional and departmental staff in administering policies and procedures regarding revenue cycle activities, patient access and flow.
• Resolves issues compatibility with patient access (clinic) services and processes.
• Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc.) and is accountable for understanding, enforcing, and following all internal controls, especially those related to cash management policies and procedures.

• Revenue Cycle Management (RCM)
• Patient Registration
• Scheduling
• Referral Management
• Authorizations
• Patient Care Coordination
• Medical Billing Systems
• System Optimization
• Training and Education
• Collaboration

• Demonstrated experience in a revenue cycle or patient access role.
• Ability to train and develop others.
• Ability to travel and round monthly within assigned clinics.
• Strong knowledge of the Patient Access function within a revenue cycle.

• Three (3) years of work‑related experience in Patient Access and revenue cycle operations.
• Associate’s degree дыз ҡe healthcare administration or related field from an accredited institution. Education is verified.
• Strong knowledge of the EPIC system.
• Patient Access certifications.
• Must reside in Utah.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.

• Ongoing need to see and read information, documents, monitors, and identify equipment and supplies, and assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors requiring verbal communication and the ability to hear and understand spoken information quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and Dream; frequent computer use for typing and accessing information.
• May have the same physical requirements as those of clinical or…