Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment,

$16.50 - $17.50 hourly

• High school graduate, GED recipient, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests