Services Specialist

General Description

Under general supervision, this position helps connect Wyoming’s employers with qualified job seekers by providing excellent customer service, employment guidance, and access to training resources. This role works closely with businesses to understand and fill workforce needs while promoting and coordinating the full range of Department of Workforce Services programs and services.

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement – Pension and 457B plans that help you build a secure future
• Flexible schedules and work‑life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Human Resource Contact: kelly.gayer

• Provide services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
• Confer with employers to develop and fill employment and vocational training openings.
• Refer applicants to employment or other community resources.
• Assess and evaluate client skills, education, and training.
• Assist, direct, and counsel claimants and job applicants.
• Assist in policy and procedure development.
• Research, evaluate, and make recommendations regarding program deliverables.
• Interview, assess, and evaluate customers to meet employment, training, and vocational needs.
• Enter and monitor data in the electronic system for job postings, candidate file searches, and program reporting.
• Assist, direct, and counsel business customers on the multitude of DWS‑coordinated business services, training grants, and resources.
• Provide on‑site business visits to understand employer needs, operations, and job openings.
• Organize and/or participate in community events designed to connect business needs and job seekers and advance DWS services to both.
• Work with Program Staff to ensure compliance with the Department of Labor case management standards.
• Refer applicants to employers and follow up on the hiring process.
• Manage participant caseload and accurately document performance and services to participants by entering all relevant and required services and notes into the management information system and other systems, as needed.
• Provide case management.
• Provide career counseling and guidance.
• Administer career interest assessments.
• Maintain case files.
• Monitor the progress of participants in various programs.
• Assess client needs, provide basic career services, and develop a long‑term employment plan.
• Provide a holistic approach to services and provide referrals for additional support.
• Provide employment services to people who may have significant barriers to employment.

• Preference may be given to candidates with experience working in federal programs.
• Preference may be given to candidates with customer service experience.
• Preference may be given to candidates with experience building and maintaining relationships with community partners.
• Must have a valid driver’s license.

• Knowledge of state and federal statutes relative to employment and Agency programs.
• Knowledge of departmental policies, customer service standards, and inter‑agency protocols.
• Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services.
• Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.
• Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
• Skills in public speaking, oral, written, and electronic communication, and record‑keeping.
• Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to actively listen to others to foster a positive exchange of information.