Client Success Analyst

Apply for the Client Success Analyst role s full‑time position is located in Cheyenne, WY and reports to the Head of Client Success in the Client Success department.

N3XT is a dynamic, rapidly growing fintech revolutionizing the payment space. We foster a collaborative, agile and results‑oriented environment where talented individuals can make a significant impact. We are seeking a highly motivated analyst to join the Client Success team. At N3XT we are technology first and are looking to incorporate automation and quality service into our client service and support processes.

This is a critical role in a growing company where contributions are felt across the organization. You will be working directly with N3XT end users and their technology teams to implement systems and provide support services.

• Front line support for the N3XT client base – multi‑channel support (email, chat, via Intercom)
• Contribute to the full lifecycle of client support inquiries – product questions, system issues, onboarding inquiries, payment issues, etc.
• Work directly with other N3XT teams—Compliance, Bank Operations, Sales, Engineering and Infrastructure—to fully support the client base
• Assist in the client onboarding process – work with internal teams to further define and streamline onboarding processes across new and existing client segments
• Support client and vendor integration efforts using API technologies, working directly with software engineers and technical teams; maintain the client integration process – testing tools and strategies, certification workflows, and processes through go‑live and BAU
• Identify application issues that lead to user problems through periodic testing of new and existing versions of the N3XT application and APIs – work directly with Engineering teams to assist in debugging
• Assist in the creation and maintenance of public documentation – FAQs, User Guides, API Documentation
• Support efforts in overall process improvement and automation

• Bachelor’s degree or 1–3 years of experience working in a customer support, integration or onboarding role
• Previous experience working in banking, financial services or fintech is a plus
• Previous experience working with Intercom is a plus
• Experience working with, or knowledge of, APIs is a plus
• Basic scripting and/or query experience is a plus
• Strong desire to continuously improve on, and automate, manual and repetitive tasks
• Entrepreneurial in nature – a desire to take pride in high‑value work while largely working independently is strongly preferred
• Previous startup experience is a plus

• Be part of a fast‑growing, mission‑driven company in the fintech space
• Opportunity to add significant value to the N3XT efforts
• Work with a diverse, global team in a hybrid‑friendly environment
• Competitive salary, benefits, and professional development support

Entry level

Full‑time

Information Technology

Referrals increase your chances of interviewing at N3XT by 2x.

Apply BELOW