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Technical Support HelpDesk/Support

K-12 SaaS Support & Incident Specialist

Job in Cheyenne, Laramie County, Wyoming, 82007, USA
Listing for: Public Consulting Group
Full Time position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 55500 - 68400 USD Yearly USD 55500.00 68400.00 YEAR
Job Description & How to Apply Below
A leading public sector solutions firm in Cheyenne, Wyoming, is seeking a Support Desk Agent to interact with customers through the Zendesk platform. The agent will ensure customer tickets are addressed within metrics, support a suite of K12 education software products, and provide exceptional service. Candidates should have excellent communication skills, a degree or equivalent experience, and 3+ years in a SaaS support environment.

The role offers competitive compensation between $55,500 and $68,400, alongside comprehensive benefits.
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